Leah Singleton Email & Phone Number

New York, New York, United States

• Serves as an expert in technical support and assistance to customers, resolving complex technical issues, and ensuring a seamless customer experience; Addresses a wide range of hardware and software issues related to Apple products• Diagnoses and resolves complex technical issues by utilizing advanced troubleshooting techniques; Recognized for conducting training sessions for a team of 7, equipping them with the skills to return repaired products to customers• Participated in a robust training program by incorporating shadow opportunities with experienced individuals to reinforce knowledge and practical application of the role, followed by assessments to evaluate their training progress• Delivers exceptional customer service by actively listening to customers, empathizing with their concerns, and providing personalized solutions that meet their needs and exceed their expectations• Develops and maintains in-depth knowledge of Apple products to provide accurate and comprehensive support; Assisted customers with software installations, updates, and system configurations• Collaborates with repair and service teams to facilitate hardware repairs, replacements, or service requests for customers; Educated customers on Apple product features, capabilities, and best practices• Contributed to the development and maintenance of technical documentation, troubleshooting guides, and knowledge-base articles; Collects and analyzes customer feedback to enhance the overall customer experience

Greater New York City Area

• Exuded a warm and professional demeanor, adhering to the highest Denihan standards while greeting guests, creating an inviting atmosphere from the very first interaction• Assumed full accountability for a cash float throughout the shift, maintaining accuracy, and ensuring a balanced cash drawer at the end of each shift• Displayed an innate ability to anticipate and fulfill guests' service needs, proactively addressing any concerns or complaints promptly and effectively• Exhibited active listening skills, attentively hearing out guest complaints or concerns, swiftly and decisively resolving issues to the utmost satisfaction of the guest• Executed flawless check-in and check-out procedures; Identified opportunities to maximize room occupancy, skillfully employing up-selling techniques to promote and showcase the full range of hotel services and facilities

Greater New York City Area

• Supervised and monitored the actions and transactions of multiple associates, ensuring adherence to company policies and high-quality service delivery; Managed the check-out area, maintaining cleanliness and optimizing operational efficiency• Assumed responsibility for training newly onboarded cashiers, imparting knowledge of point-of-sale systems; Conducted thorough counts of all tills at the commencement and conclusion of each shift• Demonstrated commitment to personal and professional growth through active participation in training sessions, fostering extensive product knowledge, and honing exceptional customer service skills• Skillfully addressed customer inquiries across multiple communication channels, promptly resolving issues and ensuring complete customer satisfaction• Upheld the highest standards of data integrity and confidentiality, updating and maintaining customer information while safeguarding sensitive data