Crafted and executed strategies to attract and keep clients, while keeping track of important business data and employee performance.Built strong connections with clients, addressing their needs and ensuring they’re happy with our services.Recruited, trained, and supported a team, helping them reach their goals and keeping an eye on their performance.Organized and scheduled meetings to keep everyone on the same page and ensure smooth communication both inside and outside the company.Found new opportunities, researched the market, and led the launch of new initiatives to keep the business growing.Ensured adherence to all relevant laws and industry standards, while handling various administrative tasks to maintain smooth operations.

Supervised a team of up to 80 employees, coordinating schedules, tracking productivity, and conducting performance evaluations to ensure effective operations. Organized and facilitated meetings and training sessions for groups of up to 15 associates, providing tailored coaching and support to enhance their skills.Utilized Microsoft Office Excel to manage and track inventory across multiple departments, as well as monitor employee productivity rates to maintain accurate records. Addressed and resolved operational issues, collaborating with various departments to streamline processes and boost efficiency.Performed regular audits and coaching sessions, ensuring adherence to standards and optimizing individual and team performance.Conducted daily performance audits and coaching sessions, increasing team efficiency by 25% and maintaining a compliance rate of 98% with industry standards.

Provided exceptional support to both internal and external customers in a fast-paced environment, addressing inquiries related to orders, merchandise, and services.Performed accurate data entry for call notes, suggestions, and questions, and tracked inventory within the department.Organized departmental meetings, coordinated customer deliveries, and managed store pick-ups to ensure smooth operations between shifts.Resolved complex customer issues and concerns regarding shipments, billing, and service needs promptly while adhering to company standards.Led a team of 8, ensuring customer demand was met and optimizing team performance through effective coordination and support.