Leah Swayne Email & Phone Number

Cork, County Cork, Ireland

• Manage complaints (mortgage and non-mortgage customers) in line with standards in complaint management procedures ensuring CPC regulatory obligations are met• Drive the quality of investigations and responses to ensure the highest standard of complaint management and customer service• Maintain file records are in working order, secure and available to ensure prompt response to enquiries• Write letters to customers responding to customer complaints• Support Team Leader in completion of Ad Hoc tasks and management of reports/MI

• Compliance training as Branch Lead of Youghal Branch. Responsible for compliance of branch activities including the signing off monthly/daily reports, Health & Safety and panic alarm testing. • Engage with customers to deliver a professional, efficient and friendly Customer Service to Business and Personal customers.• Manage the flow of customer to ensure their smoother passage through the branch.• Identification and recommendation of appropriate product/serve options for customer.• Migrations of customers to appropriate self-service options – including online and Banking 365 delivery channels together with demonstration of self-service facilities.• Recording/updating of relevant customer information on in-house systems.• Handles all basic queries/problems and refer complaints as appropriate.• Act with integrity and learn from successes and mistakes to foster an environment of continuous improvement at my best.

County Waterford, Ireland

• Full responsibility for the Convenience foods factory whilst leading the operations team within my area• Driving production efficiencies whilst achieving KPI targets set within the area such as yields, giveaway, waste, throughput per hour and downtime• Health and safety always a top priority by ensuring any safety observations or accidents are all reported in a timely manner and followed up with the appropriate action required• Achieving technical standards to ensure customers receive product within spec and of good quality• Developing, coaching and training of the operations team to ensure departmental training is always progressing• Full optimisation of labour, reducing non-attendance, labour turnover and all return to works completed on time

• Full responsibility for leading the operations team within my area to achieve performance targets set by production manager.• Health and safety always a top priority by ensuring any near misses or accidents are all reported in a timely manner and followed up with the appropriate action required.• Achieving technical standards to ensure customers receive products within spec and of good quality.• Managing a team of Operational Team Leads through effective use of performance reviews, coaching, training and disciplinary actions when required.• Driving production efficiencies namely outputs, yields, labour utilisation, packaging and utilities.

Craigavon

• Health and safety standards always maintained within my area of responsibility.• Achieving targets on line for packs per minute, pence per pack, waste, giveaway and labour. • Ensuring all products produced on line meet customer specifications and quality standards.• Meeting technical targets through audit result.

Belfast, United Kingdom

• Store duty manager responsible for the day to day running of the store in absence of management, cash office and the opening and closing of the store.

Belfast, United Kingdom

Bachelor'S Degree, Consumer Studies, 2:1

Professional Diploma In Financial Advice, Financial Advice, Qfa

High School, A Level And Gcse, A-C

Professional Diploma, Human Resources Management, Distinction