Leah Wright Email & Phone Number

United States

Mayfield Heights, Ohio

Manage high volume vendor relationships and procurement services for the Progressive Claims organization. As apart of the Claims Demand Supplier Management group I manage and maintain supplier relationships through contract negotiations, management of service level agreements and working with internal business to manage risk.

Highland Heights, Ohio

Support payments for salvage vendors, Subrogation deductible returns, and other claim related accounts payable functions. Including managing incoming workflow and cash error reporting.

Cleveland/Akron, Ohio Area

Leadership development program focused on increasing multicultural competence to create a sustainable diverse and inclusive workforce.- Completed training in Inclusion and Diversity including: DISC, Strength Finder, Micro Inequities

Mayfield Village, Ohio

• Auto Damage Estimator- Rotational Position
• Review photos, videos and claim information to complete an accurate estimate of damage
• Use estimating software to assess damage
• Investigate damages to evaluate the claim and physical damage validity
• Communicate and follow up customers regarding physical damage questions

Cleveland, Ohio

• Currently as a Workforce Management Supervisor, I lead and assist in the management of claims assignment for several internal business groups.Responsibilities
• Calculated, reviewed and analyzed work assignment efficiency for team resulting in an increase in overall team effectiveness.
• Consistently managed behaviors through regular coaching which resulted in an increase in employee engagement, development opportunities, efficiency and quality of work.
• Regularly involved in projects in which I created, developed and trained new business processes, collaborating with consultants and business partners.
• Supported the work dispersion management for over 600 employees.
• Successfully implement process changes, collaborating with team, increasing internal communication.

Cleveland, Ohio

• As a Claims Salvage Supervisor I have worked as a facilitator for several teams, and strategically managed the daily work flow, inventory and operations of the administration and sale of salvage vehicles for 15-18.
• Created modules and participated as a facilitator and mentor in the Accelerated Development Program which has resulted in exceptional succession planning.
• Facilitated meetings on team process, morale and work environment which aided in an increased organizational score of 12% in organizational effectiveness and managerial support.
• Communicated with team regularly with the purpose to explain and facilitate change, to gain agreement, motivate and provide information.
• Collaborated with Salvage vendors and the claims field organization to work proactively on managing state changes.
• Developed processors through coaching and feedback to meet objectives, improve opportunity areas and to empower decision making.

• Responsibilities
• Completed and processed titles for multiple states.
• Corresponded with field representatives, lien holders and DMV's for paperwork.
• Created processing guides and researched salvage titling processes.
• Monitored sale of salvage and negotiated salvage bids for increased recovery.
• Reviewed damaged components for determination on title type and disposal options.

Mayfield Village, Ohio

• Responsibilities
• Licensed agent, advised insured’s on policy coverage’s.
• Resolved issues related to billing, policy changes and state requirements.
• Provided technical and navigational support to customers and external agents.Accomplishments
• Regular quarterly MVP for performance and customer service.
• Provided support to new hires as an academy assistant including helping with performance action plans.

Bachelors Of Science, Intergrated Health Services

Activities and Societies: Black United Students(BUS), Spanish and Latino Student Association (SALSA)

Master Of Business Administration (Mba), Business Administration And Management, General

Diploma, Medical/Clinical Assistant