Leah Wright Email & Phone Number

United States

Mayfield Heights, Ohio

Manage high volume vendor relationships and procurement services for the Progressive Claims organization. As apart of the Claims Demand Supplier Management group I manage and maintain supplier relationships through contract negotiations, management of service level agreements and working with internal business to manage risk.

Highland Heights, Ohio

Support payments for salvage vendors, Subrogation deductible returns, and other claim related accounts payable functions . Including managing incoming workflow and cash error reporting.

Cleveland/Akron, Ohio Area

Leadership development program focused on increasing multicultural competence to create a sustainable diverse and inclusive workforce.- Completed training in Inclusion and Diversity including : DISC, Strength Finder, Micro Inequities

Mayfield Village, Ohio

Auto Damage Estimator- Rotational Position• Review photos, videos and claim information to complete an accurate estimate of damage • Use estimating software to assess damage • Investigate damages to evaluate the claim and physical damage validity • Communicate and follow up customers regarding physical damage questions

Cleveland, Ohio

Currently as a Workforce Management Supervisor, I lead and assist in the management of claims assignment for several internal business groups.Responsibilities• Calculated, reviewed and analyzed work assignment efficiency for team resulting in an increase in overall team effectiveness.• Consistently managed behaviors through regular coaching which resulted in an increase in employee engagement, development opportunities, efficiency and quality of work.• Regularly involved in projects in which I created, developed and trained new business processes, collaborating with consultants and business partners.• Supported the work dispersion management for over 600 employees.• Successfully implement process changes, collaborating with team, increasing internal communication.• Acted as an advisor to the workforce management capacity planning group in order to support service level agreements among cross functions areas to increase workflow output.• Collaborated with customers regarding work assignment processes, updates, changes and feedback to encourage a positive customer experience.• Proactively and regularly communicated with a team handling cross functional products, including management and training of virtual team members.• Presented project and department updates to business partners and senior leaders.• Participated in and contributed to several internal reorganizations and work assignment transitions.

Cleveland, Ohio

As a Claims Salvage Supervisor I have worked as a facilitator for several teams, and strategically managed the daily work flow, inventory and operations of the administration and sale of salvage vehicles for 15-18 states. In which I was able to successfully reduce inventory, evaluate trends, risk and opportunities to effectively motivate the work group, initiate change and increase overall employee effectiveness, work satisfaction and efficiency.Responsibilities• Created modules and participated as a facilitator and mentor in the Accelerated Development Program which has resulted in exceptional succession planning.• Facilitated meetings on team process, morale and work environment which aided in an increased organizational score of 12% in organizational effectiveness and managerial support.• Communicated with team regularly with the purpose to explain and facilitate change, to gain agreement, motivate and provide information.• Collaborated with Salvage vendors and the claims field organization to work proactively on managing state changes.• Developed processors through coaching and feedback to meet objectives, improve opportunity areas and to empower decision making.• Managed a high performing team of salvage title processors, in order to comply with state salvage requirements resulting in increased compliance of over 18%.• Completed monthly quality assurance audits for risk management in compliance, and accuracy to ensure proper decision making which has resulted in a high corporate audit.• Reviewed and analyzed inventory trends and managed processes resulting in decreased inventory of 6%.

Responsibilities • Completed and processed titles for multiple states.• Corresponded with field representatives, lien holders and DMV's for paperwork.• Created processing guides and researched salvage titling processes.• Monitored sale of salvage and negotiated salvage bids for increased recovery.• Reviewed damaged components for determination on title type and disposal options.• Collaborated with state agencies regarding title processes, catastrophe handling and state changes.• Educated claims adjusters on the salvage process.Accomplishments• Piloted new processes and procedures as a apart of a new centralized organization as well as participated in time studies to create productivity measures.• Guided and trained new hires on salvage process.• Promoted within 8 months to a Salvage Processor III.

Mayfield Village, Ohio

Responsibilities• Licensed agent, advised insured’s on policy coverage’s.• Resolved issues related to billing, policy changes and state requirements.• Provided technical and navigational support to customers and external agents.Accomplishments• Regular quarterly MVP for performance and customer service.• Provided support to new hires as an academy assistant including helping with performance action plans.

Bachelors Of Science, Intergrated Health Services

Activities and Societies: Black United Students(BUS), Spanish and Latino Student Association (SALSA)

Master Of Business Administration (Mba), Business Administration And Management, General

Diploma, Medical/Clinical Assistant