* With over 19 years of industry experience I have worked in every aspect of the loan process, including originating, processing, servicing, training and Leadership.*I enjoy making satisfying recommendations regarding products and programs to successfully fit my clients financing needs. * Currently offering Conventional, Jumbo, FHA, USDA, VA, VA Oregon and Oregon bond programs on home purchase and refinance transactions. * I am always happy to answer questions, facilitate referrals and be available as your lending resource.

Responsible for ongoing communication as the main point of contact with my portfolio of Home Equity customers in various stages of Bankruptcy. Proactively gather and analyze required documentation for review of Loss Mitigation solutions. Consistently educate customers on all Loss Mitigation options available including modifications, settlements, short sales and Deed in Lieus. Maintain desired speed to decision standards through use of effective communication and implementing a sense of urgency with customers. Perform to exceed production standards in speed to decision, submissions, and completed solutions.Accountable to take immediate action on exception reports to ensure compliance and a positive customer experience.*Diversity captain

Manage portfolios of loans with the goal of Foreclosure/Loss prevention through reinstatement of loan, modification solutions and payment plans. Referrals to Liquidation as needed. Actively lead team to exceed client expectations through consistent communication, coaching, support, training, strategy, development plans, recognition and managing accountability to performance expectations. Perform account audits to ensure compliance.Responsible to make sound decisions regarding exceptions and foreclosure postponements.Create forecasting and portfolio reviews with emphasis on planning in advance to achieve month end goal.*Leader of the Recognition Committee.

Lead teams of 10-20 people in Short Sale/Liquidation and Modification/Retention efforts with the goal of mitigating losses incurred through charge off and foreclosure. Trained, mentored, coached and motivated staff towards continual improvement of technique and individual achievement for greater performance results. Responsible for daily monitoring of dialer activity, quality assurance, individual production performance, adherence to policy and procedures, attendance and recognition.*Created Loss Mitigation training material and participated as a Corporate trainer.

Actively partnered with Retail banking, Customers, Appraisers, Underwriting department, Senior Credit Risk group, Funding and sister sites to successfully complete Home Equity product solicitation and funding. Lead teams of 10-20 people responsible for increase in Home Equity loan units and dollars funded month over month with focus on solicitation of additional banking products.Managed territory specific relationship teams for Oregon and Idaho, Fast Track teams and the Approved not funded team. *Received consistently positive recognition from Retail Banking partners.

Successfully handled escalations while assisting the team with Home Equity processing and partnering with managers to drive productive results daily.Created and monitored reporting of key team functions. Responsible for “Up” selling and “Cross selling” bank products to Home Equity customers. *Recipient of Best in Business Award in 2003 and 2005