Sales And Customer Fulfillment
Current• Deliver outstanding customer service through active listening, problem solving and providing product knowledge based on customer needs, and creating a positive experience for all customers.• Responsible for fulfilling all Shopify orders and preparing them for delivery and in-store pickup.• Handle returns and exchanges, file claims for damaged, defected, and missing orders.• Prioritize tasks and manage time to process all orders and meet shipping deadlines.• Proactive attitude to provide help where needed.• Monitor, review and report on sales and performance objectives.• Assist receiving and shipping departments, and help manage inventory.• Educate customers at photowalks, classes and events.• Collaborate and communicate efficiently with other team members to maintain seamless operations.• Proficient at utilizing the following softwares: Shopify, Lightspeed, ShipStation, Podium, and Microsoft Office.
