Leah Gomez, Pmp Email & Phone Number

United States

Washington D.C. Metro Area

Manage day-to-day operations of the DOE Office of the Chief Information Officer's Executive Secretariat team who is responsible for audits, public affairs, executive-level communications, and deliverables tracking for six program offices comprised of ~120 federal employees and 500+ contractors.

Washington D.C. Metro Area

• Obtained a detailed understanding of client’s internal processes and workflow resulting in better service delivery and enhanced client relationships.• Served as primary point of contact for external clients and various departments/divisions to resolve outstanding issues, comply with customer requests, and respond to client inquiries.• Organized and conducted weekly client meetings promoting cross-organizational communication resulting effective client communication and overall client satisfaction. • Managed development of the Office’s SharePoint site, continuously striving to improve user experience for 100+ personnel.• Spearheaded development of a streamlined reporting mechanism to clients, which cut weekly report processing time down by six hours.• Earned awards from the client for exemplary, mission-focused support to develop the OCIO organizational chart project as well as for developing an improved and effective task management system.

Washington D.C. Metro Area

• Directly supported the DOE Chief Information Officer (CIO), a political appointee at the Assistant Secretary level in charge of an organization of 100+ federal employees and 500+ contractors.• Trusted advisor who managed daily correspondence and tracked daily actions from the CIO’s engagements with key stakeholders, including the White House and Congress.• Created executive level correspondence on behalf of the CIO to both internal and external stakeholders.• Documented decisions and tracked progress on multiple activities associated with modernizing and securing DOE’s information technology networks with tact, under intense scrutiny and deadlines due to the cyber environment.• Coordinated the CIO’s external engagements, to include the Department’s annual cybersecurity conference with 300+ attendees from the DOE enterprise, the federal interagency, academia, international partners, and private industry. • Effectively conveyed executive intent as a liaison meeting with Departmental elements in support of the CIO’s Senior Leadership.

Washington D.C. Metro Area

• Managed the U.S. Department of State’s Diplomatic Driver’s Services Program which encompassed foreign mission personnel and family members of ~190 embassies and 400+ consulates throughout the United States. • Initiated and managed the installation of physical security enhancements to the OFM Diplomatic Customer Service Center (CSC), resulting in improved safety of OFM CSC staff and visitors. • Led initiative to develop and implement a paperless process for all DOS Diplomatic Motor Vehicle Program applications, resulting in cutting the processing time down by 4 days and increased customer satisfaction. • Spearheaded Transportation Security Administration (TSA) outreach efforts resulting in addition of DOS credentials to TSA’s acceptable ID list. • Initiated and managed the installation of physical security enhancements to the OFM Diplomatic CSC, resulting in improved safety of staff and visitors. • Developed and managed responses to a worldwide survey as a method to examine existing DOS driver and motorcycle license testing requirements by country; resulted in policy changes and increased U.S. public safety.

Miami/Fort Lauderdale Area

M.A., International Affairs, Concentration In Public Administration

B.A., International Affairs