Leah Maclean Email & Phone Number

Montreal, Qc, Ca

Toronto, Ontario, Canada

Guelph, Ontario, Canada

• Managed social media communities through responding to direct mentions, messages, scheduling posts, and growing followers (increased total by 600+).• Increased blog and newsletter engagement by creating custom funnels for newsletters based on click-through rates.• Created, drafted, and edited 30+ blog and social media posts.• Conducted and conceptualized staff meetings to promote and maintain team cohesion in-office, on projects, and at community events.• Enhanced patient booking by 30% each quarter by establishing and nourishing new and returning patient relationships in person, by phone, and email.• Individually supervised clinic office operations including training, scheduling, payroll, evaluating inventory, and ordering supplies.• Enabled good-natured and efficient patient turnover handling transactions, rebookings, and remembering patient preferences

Guelph, On

• Proactively handled and resolved all member concerns through calm and empathetic listening and conscientious intent.• Enthusiastically assisted in organizing club events with colleagues to enhance the member experience.• Diligently handled all customer service retail operations, administrative tasks, maintained up-to-date knowledge of programs, products, and services, and promoted them to club members.

Beaconsfield, Qc

• Established connections and motivated clients by scheduling personal training appointments, setting accountable fitness goals, and conducting fitness assessments consisting of body measurements and baseline fitness levels.• Handled member registrations, renewals, cancelations, transactions, and changes to accounts.

Guelph, Ontario

• Developed and prepared in-house health-focused recipes to increase café revenue and pedestrian traffic in studio.• Designed and painted mural wall with café menu, membership options, and fees, and images of Guelph landmarks to enhance studio environment.• Handled member registrations, renewals, cancelations, transactions, and changes to accounts with ease.• Established connections and motivated clients by scheduling personal training appointments, setting accountable fitness goals, and conducting fitness assessments consisting of body measurements and baseline fitness levels.

Acupuncture And Moxibustion Diploma Program, Acupuncture And Oriental Medicine

Honours Bachelor’S Degree, Nutrition And Nutraceuticals

Bachelor Of Science (B.Sc.), Double Dec: Science And Social Science