Leahanne Thomas Email & Phone Number

Washington, DC, US

Washington DC-Baltimore Area

• In my most recent role, I lead the transformation of a 50-year-old non-profit organization supporting minority businesses to meet expectations of evolving economy, industries, and stakeholders within the procurement.
• Oversee and direct day to day operations of the national organization.
• Lead Board governance strategy and reorganization.
• Designed newly reimagined products, services, and offerings.
• Executed process changes to align operations to strategy.
• Lead IT migration, and full organizational redesign both internally and externally facing.

Washington DC-Baltimore Area

Providing professional coaching to individuals on career development, career growth and finding purpose and meaning through contribution to others.

Washington DC-Baltimore Area

During this tenure, I delivered thought leadership and technical/operational support to various companies in a close tie with a team of notable management consultants and commercial executives.

Washington DC-Baltimore Area

• I championed a world-class commercial overall vision and road map, while leading operational realignment to meet the new structure's target KPIs and goals. I developed process-improvement initiatives to eliminate pain.
• Introduced key process change for operations across MD and DC markets; surpassed established SLA metrics and eliminated backlog.
• Engineered and led nationally adopted process change for internal account management/provider relations staffing.
• Oversaw successful network expansion for bid to enter the DC market, partnering with key community partners & stakeholders.
• Designed a novel program to embed clinical support into physician practices, advancing clinical outcomes.

Elkridge, Maryland

• During this role, I implemented process changes throughout claims and configurations, HEDIS and quality management, audit development and response, call center, clinical management, pharmacy, prior authorization.
• Established and cultivated partnerships with key stakeholders to implement community-based outreach programs such as access to care, wrap-around social services, and other programs to address social determinants of.
• Spearheaded programs to advance call center training, STARs, HEDIS encounters/medical records enhancement, 2-prong ER diversion program, network resizing, full claims system migration, NCQA readiness, and marketing.
• Drove strategic planning for the organization, creating work and execution plans for associated work.
• Led strategic vision, created a roadmap, and supervised team accelerating operational effectiveness; recognized as became #1 (out of 10 competitors) trusted partner and thought leader in account management.
• Administered systems to track progress across departments, achieving quarterly and annual goals by setting, tracking, and managing key performance indicators and establishing a team culture of performance.

Jd, Law

Mpa, Public Administration

Ba, Political Science And Government

General Studies