Leah Ridder Email & Phone Number

Fargo, North Dakota, United States

• Receives prepares, and ships routine, ASAP and STAT orders for blood and blood products.
• Communicates with client regarding order fulfillment, turn-around times, estimated arrival time, product availability, etc. Escalates client concerns as appropriate to department leadership, or medical representatives.
• Supports logistics by scheduling third-party carrier pickups; following up on late shipments, monitoring product and supply movement inside Vitalant; and supporting local operations with supply movement as needed.
• Monitors all storage requirements and updates applicable records and charts. Performs quality control of storage equipment and shipping procedures.
• Receives, inspects and determines acceptability of blood components. Initiates quarantine and/or blocked distribution for suspected non-conforming products.
• Professionally and safely delivers blood products to Vitalant hospital clients using a company vehicle.

Remote

• Excel in an independent capacity within a remote fintech startup environment, providing comprehensive support to escalated and potential cardholders.
• Leverage a range of CRM solutions such as TalkDesk and Intercom to navigate customer communications.
• Utilize project management software such as Jira and messaging apps like Slack to communicate with colleagues and provide seamless interactions between various departments.
• Demonstrate an advanced ability to accurately identify potential fraud issues and system bugs.
• Exhibit talents for deescalating dissatisfied clients and providing respective retention efforts.
• Responsible for providing quality assurance feedback in association with BPO contracted agents.

Remote

• Administered caseloads of 200+ learners, which entailed meeting with clients weekly to guide them through a hybrid (online and in-person) CNA training program while concurrently driving metrics and meeting deadlines.
• Tasked with measuring client progress and success with designated program pace. Accountable for collecting all preclinical requirements such as vaccination records, ID, background check, and CPR certification. Assumed.
• Applied time management skills to work independently and efficiently to perform all job functions without supervision or prompting.

Williston, ND

• Tracked and accurately recorded patient medical histories. Took patient blood pressure, temperature, and heart rates and recorded data.
• Aided patients in daily necessary activities such as eating and bathing. Executed a number of nursing duties including injections, administering medications, dressing wounds, etc.
• Imparted emotional and psychological support to patients and families as needed, which included the provision of advice, comfort, and release instructions.

Williston, North Dakota, United States

• Displayed excellent and efficient customer service skills within a fast-paced environment.
• Employed organization and communication skills to offer support.
• Guided clients through various requirements and aligned with standards and regulations to ensure the safety of passengers.

San Dimas, California, United States

• Prepared treatment rooms for patient examinations. Assisted in patient examination and treatment under the direction of a physician. Hosted patient interviews and measured vital signs. Support front office staff by.
• Finalized accurate data entry efforts and recorded information effectively via charting. Informed patients of care costs being provided, and directed them to appropriate resources for further information, if needed..