Leah Ridder Email & Phone Number

Fargo, North Dakota, United States

•Receives prepares, and ships routine, ASAP and STAT orders for blood and blood products.•Communicates with client regarding order fulfillment, turn-around times, estimated arrival time, product availability, etc. Escalates client concerns as appropriate to department leadership, or medical representatives.•Supports logistics by scheduling third-party carrier pickups; following up on late shipments, monitoring product and supply movement inside Vitalant; and supporting local operations with supply movement as needed.•Monitors all storage requirements and updates applicable records and charts. Performs quality control of storage equipment and shipping procedures. •Receives, inspects and determines acceptability of blood components. Initiates quarantine and/or blocked distribution for suspected non-conforming products.•Professionally and safely delivers blood products to Vitalant hospital clients using a company vehicle.•Assists management in performing equipment validation for quality control, including completing appropriate documentation, process verification, and adhering to timelines and specifications of the validation.ADDITIONAL DUTIES:•As Trainer: Develop and implement training for new staff; provide instruction for new and current employees through the use of various methods (classroom/on-the-job training); Identify areas for improving individual and team performance; Assess task readiness, observe proper adherence to Standard Operating Procedures, and certify employee competency. •As Records Coordinator: Facilitate annual record retention initiatives; Communicate with third party record management company regarding record storage/retrieval/destruction; Determine files for onsite/offsite storage or destruction based record type and age.

Remote

•Excel in an independent capacity within a remote fintech startup environment, providing comprehensive support to escalated and potential cardholders. •Leverage a range of CRM solutions such as TalkDesk and Intercom to navigate customer communications. •Utilize project management software such as Jira and messaging apps like Slack to communicate with colleagues and provide seamless interactions between various departments. •Demonstrate an advanced ability to accurately identify potential fraud issues and system bugs. •Exhibit talents for deescalating dissatisfied clients and providing respective retention efforts. •Responsible for providing quality assurance feedback in association with BPO contracted agents.

Remote

•Administered caseloads of 200+ learners, which entailed meeting with clients weekly to guide them through a hybrid (online and in-person) CNA training program while concurrently driving metrics and meeting deadlines. •Tasked with measuring client progress and success with designated program pace. Accountable for collecting all preclinical requirements such as vaccination records, ID, background check, and CPR certification. Assumed responsibility for scheduling labs and clinical procedures. Facilitated job placement efforts upon graduation. •Applied time management skills to work independently and efficiently to perform all job functions without supervision or prompting.

Williston, Nd

•Tracked and accurately recorded patient medical histories. Took patient blood pressure, temperature, and heart rates and recorded data.•Aided patients in daily necessary activities such as eating and bathing. Executed a number of nursing duties including injections, administering medications, dressing wounds, etc.•Imparted emotional and psychological support to patients and families as needed, which included the provision of advice, comfort, and release instructions.

Williston, North Dakota, United States

•Displayed excellent and efficient customer service skills within a fast-paced environment. •Employed organization and communication skills to offer support. •Guided clients through various requirements and aligned with standards and regulations to ensure the safety of passengers.

San Dimas, California, United States

•Prepared treatment rooms for patient examinations. Assisted in patient examination and treatment under the direction of a physician. Hosted patient interviews and measured vital signs. Support front office staff by answering phones, filing charts, and communicating with insurance companies regarding prior authorizations.•Finalized accurate data entry efforts and recorded information effectively via charting. Informed patients of care costs being provided, and directed them to appropriate resources for further information, if needed. Generated routine correspondence and reports from both written communication and oral dictation, using advanced knowledge of medical terminology.