Leah Avila Email & Phone Number

Valenzuela, Ncr, Ph

• Efficiently manages data teams of data quality assignments.• Coordinates with several taskforces within the project to create, maintain and monitor KPIs.• Runs projects on a day-to-day basis.• Monitors and reports on progress of jobs to project owners• Facilitates the project team’s online social engagement.Develops and writes guidelines for data projects.Creates training materials and other general procedural guidelines

Managing, editing and writing articles, copies and other business papersOutsourcing writer to several outsourcing resource companies in North America and Australia.

Providing quality articles, copies, web contents and business papers to companies and individual entrepreneurs.

• Developed client acquisition strategies through bid management, networking and competitive marketing research.• Scoped and qualified projects for acquisition through contract reviews and negotiation, resource evaluation, profit and loss analysis and risk analysis.• Implemented strategic marketing and operational initiatives through vendor collaborations, partnerships, online and offline public relations.• Oversaw and evaluated marketing campaigns and sales reports by collecting call statistics and lead generation data

• Generated qualified leads and opportunities for the company through online and face to face networking• Conducted competitive marketing research and benchmarking in the offshore outsourcing industry• Authored processes and policies within the Business Development department• Created and enhanced marketing collateral and other promotional materials for the company• Evaluated project budgets, resources and feasibility through profit and loss analysis• Gathered, consolidate and evaluate reports of the accounts performance• Reviewed and performed budget analysis on the account’s resources• Collaborates with client in terms of improving program’s performance and sustainability• Created and implemented processes and policies to ensure program metrics are achieved• Ensured strategic service delivery and client satisfaction through continuous liaison with other support departments within the company.• Served as the primary contact of the program and the client ensuring seamless cascade of information to the delivery team

• Program’s primary point of contact• Led day to day management and optimization of ongoing projects and programs through report gathering and evaluation, ensuring service level commitment is delivered. • Documented and implemented procedural enhancements for efficient service delivery• Evaluated and appraised overall and individual team’s performance in the program• Ensured target revenue was achieved by managing compliance, attrition and service metricsEarly Roles at TREC Pacific• Program Trainer : Collaborated with clients in gathering materials about the program such as product information and process work flow. Conducted class room and practical training with team members• Customer Service Representative : Provided customer support to retail customers through phone and email• Telemarketer : Generated leads and set sales appointments for different marketing campaigns