I am a seasoned Customer Service professional with 10+ years of service leadership and customer relations experience in the airline service sector. Recognized for demonstrating a natural aptitude for establishing positive rapport with clients to generate business, as well as for invoking action response plans to address conflict, I have a verifiable history of contributing directly to company growth and expansion throughout my career. As such, I have consistently exceeded budgetary and performance goals and I am adept at achieving maximum operational output with minimal resource expenditure. Professional focal points include cross-functional collaboration, emergency response training, curriculum development, conflict management, and staff coordination. Delivering superior administration on the latter areas of expertise requires utilization of effective communication skills, negotiation skills, as well as people acumen, data analysis, staff management and resource management to support efficiency and maximum returns. Currently, I am the Substitute Teacher with Escambia County School District. Under my leadership, I act as primary teacher in absence of district staff for students grade K-12 and ESE students. I also review and incorporate teacher curriculum, coordinate schedules, and handle classroom management duties in accordance with institutional policy. In addition, I liaise with senior leadership, stakeholders, and educators to ensure the institution’s student support structure is facilitating personal and professional development for every student.

Colleagues describe me as a progressive, driven, down-to-earth, proactive, results-oriented, and people-focused service expert who can be relied on to offer superior solutions that deliver profitable results on time. I am interested in contacting former colleagues and managers, as well as other professionals in my field. Feel free to contact me through this profile if you wish to connect.I am pursuing new opportunities and can be reached through this profile