Leah Bateman Email & Phone Number

Berlin, Deutschland, De

Greenwich, Ct, Us

San Mateo, California, Us

• Owned end-to-end product design for significant net new features, including designing and executing user research, iterating on designs in Figma, and providing implementation support, working directly with front-end engineers. • Developed UX strategy for an information architecture overhaul, providing a release plan with multiple releasable milestones and designs for each milestone.• Improved design operations by mentoring colleagues in hypothesis-driven research techniques, developing an onboarding plan for new designers, and maintaining a knowledge base of best practices.• Assumed ownership of accessibility. Made design system components accessible, led an accessibility working group, and performed an accessibility evaluation of the product, helping close an at-risk sale for a customer with accessibility requirements.

Cambridge, Ma, Us

• Researched and designed the user experience for an electronic health record (EHR) viewer and a clinical decision support rule builder, both part of a healthcare information exchange system. Translated requirements into prototypes in Sketch and InVision. Facilitated in-person and remote research studies, design workshops, usability tests, and group reviews of existing features and new designs. Supported other scrum teams as needed.• Worked with the UX team to develop and test Sketch components for a new design system. Worked with developers as they implemented components. Reviewed work by other scrum teams to ensure it met design standards.• Provided accessibility support for products, including proposing recommendations, drafting VPATs, managing third-party audits, ensuring new features met WCAG 2.1 AA guidelines, and supporting developers as they remediated accessibility issues.• Promoted and enhanced design thinking and encouraged cross-product feedback and interaction by facilitating a bi-weekly hallway UX Fair and cross-product UX/UI developer meetings.

• Worked with one of the founders to gather requirements and research existing user behavior for a conference room reservation app.• Designed mockups for a mobile web version of the app to run on the WeChat platform.

• Conducted competitive research for a platform to match Wayfair customers with furniture assembly and plumbing/electrical installation service providers.• Created user journey maps for customers and service providers.• Designed user workflow and preliminary wireframes in Sketch for the provider-facing mobile app.

Boston, Ma, Us

• Co-designed an onboarding flow and UI text for a new Disaster Recovery as a Service (DRaaS) product.• Created wireframes and mockups for DRaaS product screens in Balsamiq and Sketch.• Worked with product management and engineering to define project requirements and scope.• Designed screens for a new buy flow under a tight deadline. Created clickable prototypes of multiple concepts for usability testing purposes; incorporated results of usability testing into buy flow design.• Contributed to internal visual design style guide, unified customer portal, and UX process discussions.

Coral Gables, Florida, Us

• Designed workflows and screens in Axure for an internal framework to enhance development of electronic payment software. Conducted requirements research and usability testing for this framework. Co-led an initiative to document framework patterns.• Using agile methodology, researched, designed, and tested workflows and responsive screens for a corporate online banking application, an internal QA testing application, and a payment queue processing feature.

San Jose, California, Us

• Co-designed workflows and interactions in Axure for a dashboard creation tool for C-level executives.• Conducted qualitative and quantitative research in support of persona creation, interface look-and-feel, and product opportunity assessment.

Waltham, Ma, Us

• Created online usability studies with UserTesting.com and UserZoom; analyzed and presented findings.• Recruited and took notes for two to six usability studies per month, covering the full product range.• Planned and moderated a usability study of an internal pattern library.

Coral Gables, Florida, Us

• Conducted user research for a fraud case management tool, including interviews and a survey.• Translated findings from research and usability tests into requirements for use in developing UI designs.• Created and refined low- and mid-fidelity wireframes and interactive prototypes.• Created and updated UX design specifications.

Ms, Human Factors In Information Design

Post-Baccalaureate Certificate (Online), Interactive Design And Marketing

Sb, Humanities