• Provided an exceptional level of customer service while performing prescription intakes, as a call center customer service representative• Established and maintained professional rapport with patients, which matched the high level of service provided by the pharmacy• Demonstrated compassion and professionalism, while obtaining patient demographics and personal health information• Answered inbound and placed outbound calls to patients, regarding their prescriptions• Serviced existing accounts, obtained orders, and determined charges for request products• Collected customer demographics and accurately entered the information in to multiple computer-based applications• Maintained correct and comprehensive documentation of all queries, in order to continuously improve the customer service experience• Managed difficult and/or emotional customer situations in a prompt manner• Mentored incoming agents during transition from training environment• Solicited customer feedback in order to improve the overall experience

• Created and developed internal newsletter; distributed on a quarterly basis to 6,500 Police Officers and Ranking Officials• Wrote press releases regarding community events• Logged interviews for video projects• Assisted during press conferences and social media updates• Performed administrative duties, as needed

• Performed administrative duties in preparation for court including sending subpoena’s, reviewing probation officer’s reports, and preparing files• Assisted Assistant District Attorney during interviews taking notes on witness statements