Leah Chamberlin (Nickerson), Aphr Email & Phone Number

Rockland, Me, Us

Maine, United States

Passionate leader dedicated to fostering positive impact as an internal Green Dot facilitator, adept at managing a variety of diverse projects with a strategic focus on sales across the consumer banking footprint. I lead my direct team in the Camden, Maine market, ensuring a healthy employee climate. Engaging in daily connections across multiple company channels, I collaborate to enhance market growth, all while maintaining a productive and positive work environment.

Rockland, Maine, United States

Responsible for the development and maintenance of client portfolio, including client acquisition and retention • Executing the achievement for a variety of strategic sales and financial objectives• Practicing and continuing updates and changes to stay fluent with payroll processing regulatory environments, industry trends and practices•Active sales coach

Rockland, Maine, United States

Responsible for developing existing and new business while focusing on client’s financial wellness journey. Experience in building a referral pipeline, ability to build rapport and collaborate with business partners, business development and client services.• Created business development strategy, with focus on new business and growing existing business• Implemented Associate Engagement Calendar, which lays the focus on growing sales, fun days for associates to boost associate engagement satisfaction, celebrate holidays, and community days and events• Collaborate with business partners on business call strategy

Rockland, Maine, United States

Responsible for developing and bringing in new revenue streams, assist with marketing organization, coordinated several events from conception. Tasked with effectively manage budget and expenses for projects and campaigns. • Developed and executed annual ask campaign • Coordinated information events and new revenue streams utilizing contacts from Chamber groups• Oversee all in-print marketing and digital marketing

Waldoboro, Maine, United States

Responsible for growth revenue goals, deposit growth, sales referrals, loan production goals, branch compliance audits, daily audits, day to day operations, cross training all banking associates, and the performance and success of 7 direct reports. Utilizing sales experience to build relationships and business with customer’s best fit to their personal banking. Responsible for community development and community relations.• Implemented banking associate books which listed numerous ways to overcome objection in sales, itemized layout of 2017 team and individual goals• Executed numerous in branch community volunteerism, by utilizing forward thinking thought processes and strategies • Elected as community Board Member for the Waldo Theatre, continued as Vinalhaven Chamber of Commerce acting Secretary

Vinalhaven, Maine, United States

Responsible for branch compliance audits, daily audits, day to day operations, and the performance and success of 3 direct reports. Utilizing sales experience to build relationships and business with customer’s best fit to their personal banking. Responsible to track and maintain branch budget and expenses, meeting loan goals, growing deposit relationships existing and new, cross training branch team for seamless day operations.● Implemented Associate Engagement Calendar, which lays the focus on growing sales, fun days for associates to boost associateengagement satisfaction, celebrate holidays, and community days and events● By sustained focus of teamwork, branch doubled production loan and deposit goals year to date● Implemented the first annual March Madness Basketball Tournament as a fundraiser for Vinalhaven School Athletics. The Vinalhaven Chamber of Commerce partnered with the event to support the cause and the prize● Joined the Vinalhaven Chamber of Commerce Executive Board as Secretary

Belfast, Maine, United States

Responsible for reviewing and remediating credit decisions completed by front line underwriters, along with completing side audits needing immediate attention centering around banking regulations at a fast paced environment. Utilizing specific attention to detail for understanding trends to formulate process improvements that will enhance customer and associate experience.● Assisted with lines of business audits by executing extended research within internal databases by sustaining specific regulation breaks● Maintained peer to peer connection with out of state teammates and management utilizing various forms of communication● Organizing and leading various volunteer events at our Maine location during holidays by organizing fundraisers for local animal shelters

Belfast, Maine, United States

● Assisted in the development and rollout of new pilot program called Maslansky Phrasing regarding associate communication with customers by delivering a difficult message. Along with facilitating the educations for our 600+ associates throughout our Lending Oversight Reviewers and front line associates lending in Arizona, Maine, and Delaware by either phone or in person. Prior to traveling to Arizona I analyzed the data to find the highest escalators, and then created an education deck to facilitate in a separate education session● Lead the Proactive PCT CLI pilot, which identified opportunities to increase credit lines by utilizing deposits or investment relationships for our preferred customers. Utilized investments or deposits with Bank of America to proactively increase their credit lines. This pilot so far has positively impacted 437 customers.● Execution leader for voice of the Customer survey data by diagnosing trends of what caused a negative customer experience, and then utilizing that information to assist with creating education for front line associates. Also, taking the initiative and calling our customers back to change or correct our customer’s issues and concerns when appropriate. Month to date there have been 1,322 total surveys with a total review of 460 and out of the total review we have referred 6 for follow up calls and referred 17 to the banking centers● Consistently elevated process improvements as well as solutions to senior leaders

Scranton, Pennsylvania, United States

Facilitated daily team education and day one education of new hires that consists of 15­35 associates per class on a weekly basis including makeup sessions. Monitored Intranet site for most accurate information regarding company policies and procedures.● Fulfilled a management role during the same time of maintaining all education sessions that consisted of a total of 15­25 new hires each month in OJT during a 3 month period● Fully trained and educated 4 team coaches to train our OJT new hires● Facilitated new hire day one education that consisted of 15­25 new hires● Collaborated with Associate Continuing Education peers and additional educators across sites and the country to ensure consistency within educational programs

Executive Education, Decision Making, Organizational Behavior Studies, 3.7 Gpa

Program outline shines limelight on understanding the behavioral and cognitive principles of effective decision making for personal.

Executive Education, Human Capital Strategy, 3.7 Gpa

Spotlight on how to build an organization’s sustainable competitive advantage by effectively managing workforce transformation.

Mathematical Statistics And Probability

Executive Education, Accelerated Management, 3.7 Gpa

Course focuses on analytical problem-solving skills, leverage social networks, examine the time value of money and company valuation.

Executive Education, Negotiation Strategies, 4.0 Gpa

The focal point of this program is developing practical negotiation skills through live sessions with fellow participants that prepared me.

Sales Growth, 4.0

This five-course certificate provides sales managers with the skills needed to build an actionable roadmap for driving sales growth..

Marketing

Focus, digital marketing

Banking And Financial Support Services