Leah Chisholm Email & Phone Number

Eugene, Oregon, United States

Senior level management within LCOG and the S&DS, responsible for oversight of Older American's Act programs by overseeing and supporting unit managers by strategically leading their programs. Ensurescompliance with State and other contracts, and monitors and resolves grievances and other personnel matters.- Senior Meals Program- Money Management Program - Disease Prevention Health Promotion- Options Counseling- Senior Connections

Phoenix, Arizona, United States

· Manage 60% of the Agency’s budget, estimated between $25-35 million, via subcontracts serving all of Maricopa County.· Conduct financial, rate and data analysis, budget allocations, and projections including federal and state funds with special focus on Older American’s Act.· Direct team in programmatic initiatives to achieve functional goals and improve service quality.· Perform utilization analyses for contracted home and community-based services in order to implement strategic growth.· Oversee the management of 47 contracted providers. · Prepare requests for proposals and contract renewals including the review of proposals and recommendations to the Board of Directors.· Coordinate the review of proposals and contract renewals, staff proposal review committees.· Ensure Contract Specialists monitor/audit performance of service providers through monthly programmatic and financial reports.· Revise assessment instruments when needed.· Monitor financial status of contracts and analytical reports to keep the President & CEO apprised of expenditure rates and funding needs.· Develop operational manuals for service providers; revise manuals as needed.· Coordinate contracts and services with other Unit Supervisors.· Assist staff in resolving service provider problems.· Conduct regular unit planning meetings with staff supervised.

Greater Phoenix Area

· Managed numerous assigned contracts through programmatic and financial reports including monthly billing invoices.· Completed administrative, financial, and programmatic audits and monitoring reports of contracted providers (including home care, senior centers, meals on wheels, and adult day health care).· Conducted projections of expenditures based on services provided, authorized and available budget, ensured the budget is not over expended, made recommendations to the Director of Contracts.· Oversaw and assisted with billing processes, developed efficient/effective operations to ensure timely billing and monitor procedures to ensure compliance.· Prepared contracts and contract amendments.· Conducted monthly billing activities, including reviewing and correcting invoices from contracted providers; prepare monthly billings for services for submittal to funding sources.· Perform utilization analyses for contracted Home & Community Bases Services in order to implement strategic growth and maximum fund utilization.· Recommended agency policies and procedures for contracted service providers in accordance with best practices.· Assisted in developing service specifications, scopes of work, policies, procedures and reporting tools.· Participated in the development and implementation of the Area Plan.· Identified and provided technical assistance and training needs of contracted services providers.· Attended meetings with providers to foster cross agency communication to enhance and expand programs.

Greater Phoenix Area

Employed exceptional project management and customer service skills while owning accountability of the Senior Adult Independent Living (SAIL) case management waitlist. Performed routine 90-day reassessments of waitlisted individuals to ensure for continued eligibility for the Senior Adult Independent Living program. Partnered closely with applicants to conduct in-depth screenings to identify eligibility for an array of support services and deliver referrals as appropriate. Cultivated a highly-engaged and skilled workforce of personnel and interns through hands-on talent development including training, continued mentorship, and routine performance evaluations. Directed team members through all aspects of daily activities, short- and long-term initiatives, and special projects. • Authorized applications for 30- to 90-day home-delivered meal assistance.• Extensively advocated for individual support while perpetuating complete confidentiality and discretion across a populations of elderly adults.• Identified optimal support solutions for adults with disabilities, family members, and caregivers utilizing a comprehensive knowledge of available resources within the community.• Established strong outreach initiatives including community and health fairs that targeted senior citizens 60+ specifically within disabled, low-income, or limited-English speaking communities.

Vancouver, Wa

Governed program execution for 20+ community-based service contracts valued at $3M. Orchestrated multiple program initiatives including Senior Nutrition, Senior Transportation, Information & Assistance, Family Caregiver Support Program, and more. Led the state-wide roll-out of Community Living Connections to support Listing Manager and Information & Assistance call centers in close collaboration with a team of skilled software developers. Operated in a multi-disciplinary setting with a highly-invested team of Community Service Program Managers, Supervisors, and Coordinators. Oversaw messaging and branded content showcased on the agency website and across social platforms in order to ensure for complete alignment with core values and mission.• Quickly resolved any concerns or program discrepancies by notifying appropriate departments or staff members.• Informed quality decision making of senior leadership by delivering critical data-backed insights relating to the 2016 – 2019 Area Plan B-1 Population Profile and the Older American’s Act.• Improved program transparency by streamlining data into an excel workbook to track progress of the short- and long-term strategic plans for the Agency.• Authored statewide policy for the Aging & Long Term Care Administration of Washington State for Community Living Connection - GetCare Listing Manager.• Acted as a key driver on the Resource Directory Subcommittee for Community Living Connections for the Aging & Long-Term Care Administration.• Empowered team members with the skills and knowledge required to excel by formulating and implementing regional Taxonomy training programs.• Functioned as the primary contact for the Clark County ElderCare Alliance and as the Washington State Liaison to the Aging & Disability Resource Center of Oregon.

Vancouver, Wa

Delivered exceptional customer service across to a diverse populations of adults with disabilities, family members, and caregivers while serving as an expert in services and community resources to support successful navigation of a myriad of problems or requirements. Liaised with clients via multiple communication platforms including in-person visits, digital correspondence, outreach activities, and phone systems. Liaised with a network of case managers and community agencies in order to transfer required information and promote cross-functional collaboration that enables the deliver of improved support services. Referred optimal services to support needs, documented applications, and verified eligibility and authorizations. Conducted in-depth screenings for applicants in order to identify appropriate services• Emphasized autonomy, confidentiality, and discretion across all client interactions.• Advocated to the health, safety, wellbeing, and support for a population of adults with disabilities.• Led outreach initiatives targeted at seniors aged 60+ including disabled, low-income, minority, or limited-English speaking individuals.• Served in a highly-visible representation role as the primary point of contact for Clark County ElderCare Alliance.

Portland, Oregon

● Provided extensive advocacy and support to individuals while promoting autonomy.● Worked in partnership with numerous Multnomah County agencies to provide services.● Coordinated transportation for clients through county funds and other organizations.● Researched and linked individuals to community resources and assist them in obtaining necessary services.● Planned, coordinated and hosted community activities in house as well as presentations at outside venues.● Responsible for multiple monthly reports to maintain agency funding.● Created and published monthly newsletter.● Secretary for Elm Court Steering Committee and the Downtown District Center Advisory Committee.● Hosted OHSU and Linfield Nursing students for a ten-week community clinical bi-annually.

Bachelor Of Science, Human Development And Family Science

Degree focus in Human Services and Gerontology.

Associate Of Arts, Oregon Transfer Degree