- Knowledgeable in specialty coffee beverages, bean roasting, grinding, and sourcing process- Increased selling skills by leveraging interpersonal skills to build customer relationships and drive repeat business- Ensure customer satisfaction by resolving any conflicts in a timely manner- Track and maintain store inventory- Responsible for opening and closing store operations, including balancing cash drawer

- Maintained strong brand presence though all social media platforms while also keeping up with changing trends- Designed bakery menus and digital media- Promoted new products and services through engaging social media campaigns

- Effectively served 75+ customers daily, in a high-volume setting- Trained 5+ new employees on store policies and procedures - Provided exceptional customer service