Cloud Operations- Global Campus Engineering• Initiated and established a process to centralize all product orders, providing visibility into lead times, quoting turnaround, professional services, technical support, and cost saving $400,000+.• Organized, scheduled, and facilitated user stories meetings with 25+ partner teams to ensure a product selected and developed accommodated present and future business requirements. • Solidified a multi-vendor design for wired network… Show more Cloud Operations- Global Campus Engineering• Initiated and established a process to centralize all product orders, providing visibility into lead times, quoting turnaround, professional services, technical support, and cost saving $400,000+.• Organized, scheduled, and facilitated user stories meetings with 25+ partner teams to ensure a product selected and developed accommodated present and future business requirements. • Solidified a multi-vendor design for wired network consistent across both products to support scalability, flexibility, and modernization positioning the team to maintain engineering ownership. • Diversified VAR portfolio to create opportunity for flexibility and forward planning with product placement, avoid price lock-ins, and provide in-region procurement options for 70+ global sites. Show less

• Provided professional assistance to the CIO, IT Account Specialist, and IT Security Coordinator.• Regularly updated and managed confidential records and job assignments through the software PeopleSoft for 600+ employees. • Developed an organizational system to effectively distribute weekly reports to 10 different departments saving 8+ hours per week.

• Interacted with executive management to successfully prepare, manage, and streamline various communications relating to special projects and announcements for the organization.• Efficiently launched, prepared, and carried out company-wide initiatives and events for 500+ people.• Curated timelines for the execution of 10 employee recognition events staying under budget by 20% per event.• Assisted Employee Relations manager to ensure that all employee issues were handled correctly… Show more • Interacted with executive management to successfully prepare, manage, and streamline various communications relating to special projects and announcements for the organization.• Efficiently launched, prepared, and carried out company-wide initiatives and events for 500+ people.• Curated timelines for the execution of 10 employee recognition events staying under budget by 20% per event.• Assisted Employee Relations manager to ensure that all employee issues were handled correctly and in compliance with local and federal laws. Show less

• Collaborated with HR manager to train over 20 new employees on proper customer interactionsincreasing customer satisfaction survey scores by 25%.• Consistently maintained the highest number of clothing inventory merchandised in the district(approx. 99.2%) by effectively organizing and auditing the stock room and related reports.• Resolved customer complaints and presented solutions while maintaining professional composure.