Leah Dowdy, Cspo Email & Phone Number

Eden Prairie , Mn, Us

Optum, part of the UnitedHealth Group family of businesses, is powering modern health care by connecting and serving the whole health system across 150 countries. Combining cutting-edge technology, Optum has the world’s largest health care database and vast expertise to improve health care delivery, quality and efficiency. Revolutionizing health care that serves more than 100,000 physicians, practices and other health care facilities, as well as 127 million individual consumers.• Sr. Technical Project Manager and Team Lead of the software development team for several multi-platform applications. • Managed division wide, complex project portfolio for all Member Engagement projects including defining scope and deliverables, aligning closely with senior management to establish budgets, attain funding approval and define appropriate resource allocation between business analysts, developers, and quality assurance testers.• Created and maintained project plans for multiple complex projects for enterprise level clients including but not limited to eliciting requirements, establishing release timelines, coordinating project related tasks and assignments, test planning and execution as well as all aspects of project go-live and project closure.• Worked closely with the Product Team to ensure Product Backlog Items (PBI) were created and detailed requirements were clearly defined to enable the Software Developers and Quality Assurance teams the ability to design, document, test and release new or enhancement products to the client/stakeholders’ specifications.

Nashville, Tennessee, Us

Change Healthcare is a provider of revenue and payment cycle management and clinical information exchange solutions, connecting payers, providers, and patients in the U.S. healthcare system.• Managed, coordinated, tracked and reported all IT enablement and infrastructure aspects of our Partnering for Success (P4S) program rollouts and offshore management migrations including the setup and testing of all applications, network connectivity, telephony, procurement, resource management and user provisioning. • Collaborated as a strategic partner with our customers and individual business units to help define and document specific requirements and support objectives throughout the engagement life cycle of each project.• Served as an advocate for the client/business unit and a liaison between IOCS, Networking, VDI, Telephony, Information Security and Vendor Management to deliver stable, cost-saving solutions that successfully met the business' needs. • Created and managed end-to-end project plans including detailed phases of work, resource allocation, budget and timelines to ensure the successful execution of multiple ongoing projects.• Coordinated the work of internal, external, and vendor resources that supported the project rollout.• Monitored team performance to ensure the expectations of our organization's individual business units & internal stakeholders were being met according to their specified business requirements.• Worked directly with the Vendor Project Management teams to oversee the successful execution and onboarding of all offshore agents.• Provided leadership and direction to internal teams to resolve project risks in order to deliver projects on time, within budget and at the required level of quality.

Brentwood, Tn, Us

Decision Source is a market leader in providing consulting services for application development, data warehousing and business intelligence solutions.• Worked directly with the client to develop secure, cost effective and time-sensitive software solutions to meet the needs of the business and its 40+ Telecom Construction subsidiaries.• Partnered with client stakeholders and onsite lead Developers to elicit requirements, define project scope and successfully manage the implementation and product release of all ongoing projects.• Served as the advocate for the client and liaison between the technical development teams to ensure each application, product or feature release was carefully planned and organized for success from Discovery through Post-Launch stages of development.• Partnered with our client’s Product Management team to ensure the seamless execution of all aspects of the project, including kickoff meetings, establishing project plans, identifying and managing work stream owners, conducting stakeholder reviews, providing executive status reports and conducting lessons learned sessions.• Managed team performance to ensure the expectations of our clients and internal stakeholders were being fulfilled by the consulting practice and development teams.• Managed all deliverables and project tasks; communicated impacts of any changes to project requirements, timelines, budget and scope of the project to the appropriate stakeholders and defined remediation steps.

Nashville, Tn, Us

Education Networks of America (ENA) provides Infrastructure as a Service solution. Founded in 1996, ENA began with a vision to provide Internet access to every K–12 school in Tennessee. ENA created the first statewide K–12 network in the nation, and has since expanded their services to deliver robust and reliable Broadband, Wi-Fi/LAN, Communication, Cloud and Security Services to K–12 schools, higher education institutions, and libraries across the nation. At ENA, the company's objective is to deliver best-of-breed technology and infrastructure solutions combined with unparalleled customer service. • Successfully managed multiple projects across several product verticals to drive large product initiatives from concept, development and release.• Elicited requirements, managed all deliverables and project related tasks, communicated impacts of any changes to project requirements, timelines and scope to the appropriate stakeholders and defined remediation steps.• Identified interdependencies and/or risks and worked collaboratively with stakeholders to determine ways to diminish impact on product launch timelines• Worked directly with our clients to develop secure, cost-effective and time-sensitive solutions to meet their business needs• Managed all aspects of the projects, including project kickoffs, establishing project plans, enlisting and managing work stream owners, conducting stakeholder reviews, providing executive status reports and conducting lessons learned sessions.• Worked with Product Managers and all appropriate stakeholders to develop an approach and ongoing process/toolset for collecting, distilling, curating and reporting of key customer, consumer, market and competitive insights related to ENA’s existing product portfolio and future product innovation• Supported the ongoing application of Lean principles through the use of Agile/SCRUM/Kanban

Franklin, Tn, Us

Video Gaming Technologies, Inc., an Aristocrat company, is a leading North American developer, manufacturer and distributor of casino games for the Class II (Native American bingo-based gaming) and emerging markets.• Managed deliverables and schedules for multiple ongoing projects of various sizes using Agile/SCRUM/Kanban methodology; coordinated efforts with cross functional teams to ensure resources were appropriately allocated and goals, objectives, timelines, and budgets were met according to specified release timelines.• Communicated project status updates, managed risks and escalated issues to senior managers and relevant stakeholders.• Managed relationships between developers, stakeholders and clients, including setting expectations regarding deliverables, product quality, schedules, and costs.• Translated the product roadmap into a prioritized backlog to give a precise breakdown of gathered business requirements through the creation of epics, user stories and acceptance criteria in a Version One Agile Lifecycle Management system.• Served as the advocate for the client and the liaison between Product Management, Hardware & Software Engineering, Platform, Game Design and Marketing to create superior casino gaming systems and software platform development• Provided marketing and business development support to the Director of Marketing and the Product Marketing team to implement new marketing strategies including advertising campaigns, promotions, public relations, sales enablement, social media, and brand/image creation for all new product releases into the market• Analyzed data sources from Excel/SQL and assisted with reporting and analysis projects within Tableau.• Provided leadership and guidance to various engineering teams and developers to design, document, test and deliver new and existing product development projects to the business/stakeholder specifications in a matrix reporting environment.

Bad Homburg, Frankfurt, De

Fresenius Medical Care - North America (FMCNA) is the largest provider of dialysis products and services in the United States. With over 1,800 kidney dialysis clinics and over 45,000 employees, FMCNA cares for nearly 138,000 patients. Globally, FMC's 2010 revenues exceeded $12 billion. • Subject matter expert for all contract claim submissions into web-based OMS database and registration into the Revenue Cycle Management System; generated monthly ad hoc reports to pinpoint duplicate patient data.• Responsible for the set-up of the company's 2,500+ U.S. clinics as we transitioned into the new SIEMENS Soarian Financials medical billing system by creating new instances of each facility in the system and seeing facility set-up through to completion • Coordinated with personnel across multiple levels to gather all pertinent information, resolve discrepancies in contradictory data, analyze sensitive patient records, and identify opportunities for process improvement.• Subject Matter Expert for all claims printer routing into web-based OMS database • Completed registration into Revenue Cycle Management System.• Entered configuration data into the master tables of Siemens Soarian Financials web-based medical billing database for the setup of clinics.• Ran daily SQL Server queries and assisted in the development of custom testing scripts to extract, analyze, validate and load data source files from eCube Financials databases to identify input errors• Identified opportunities for setup process improvement that would contribute to more accurate updates and/or an increase in setup capacity per month• Managed and provided accurate quality assurance assessments of other staff member charge entries.• Provided research, analysis, and technical support to assist with security setup of in-house system users.• Analyzed clinic data and assisted with system testing of application upgrades and new enhancements.

Bad Homburg, Frankfurt, De

• Assisted in the design, development and implementation of Documents Received Reporting procedures in Siemens Enterprise Document Management (EDM) and Document Imaging Applications.• Processed duplicate patients in eIndex; assisted with the reconciliation of patient data. • Assisted Document Imaging team with performing acceptance and QA testing to identify issues & resolve system errors; escalated high priority issues to senior management. • Participated in departmental training and professional development opportunities; provided guidance and support to new team members. • Analyzed, diagnosed, and resolved various technical issues by working in conjunction with Document Imaging IT team members, Help Desk Analysts, AR, Billing Groups, clinics, Central Admissions Offices, Managed Care, Data Integrations, Enterprise Computing Services and various other departments to help determine their needs and priorities as they related to system generated errors and process improvement.• Monitored detailed technical specifications through analysis based on the functional requirements provided by DI for the resolution of system issues, system enhancements and new functionality.• Generated ad hoc reports to pinpoint duplicate patients in eIndex and Document Imaging; assisted DI Imaging team members with patient merges and processing.• Worked closely with other IT staff members to ensure a stable infrastructure including complete functionality of integration and end user interfaces; made the necessary recommendations regarding system and process changes to provide an efficient environment for the end user community• Assisted with the setup of security for DI groups and for the specified applications including creating, updating and troubleshooting• Consulted with Document Imaging IT team and other pertinent resources as well as working independently to identify problems & resolve system errors; escalated high priority issues to senior management as necessary.

Bad Homburg, Frankfurt, De

• Subject matter expert and Team Lead for the roll out and implementation of a new contract submission application, Masterfile Update Reporting System (MURS); coordinated with PMs to perform system and QA testing• Managed the setup of patient contracts and fee schedules within Siemens Soarian Financials /medical billing database.• Served as the liaison between Revenue Cycle Management, Managed Care, Corporate AR, and Sr. Systems Analyst departments to ensure accuracy and timely submission of all managed care contracts and the implementation of reporting procedures.• Extracted and manipulated data via SQL Server to assist in identifying and documenting reporting requirements.• Generated monthly ad hoc reports highlighting the status of all Managed Care contract submissions, corrections, and approvals; provided summary of findings to senior level management.

Dublin, Ie

ICON Clinical Research is a global provider of outsourced development services to the pharmaceutical, biotechnology and medical device industries. The company specializes in the strategic development, management and analysis of programs that support Clinical Development - from compound selection to Phase I-IV clinical studies.• Conducted quality control audits and systematic assessments of all electronic Trial Master Files to ensure compliance of Phase I-IV clinical trials in accordance with ICH/GCP guidelines• Created monthly sampling schedules and tracking spreadsheets to ensure study timelines were met according to the CRO's Standard Operating Procedures (SOPs) in preparation for potential FDA audits• Interfaced with clinical/operational teams across 30 countries to review self generated monthly data reports and provide guidance in the development and implementation of corrective/preventative action plans • Monitored the status of issue resolution and recurrence; reported any gaps in formally documented processes

Dublin, Ie

• Collected, analyzed, processed and tracked all clinical study documents required for site initiation/drug release into clinical trials.• Managed all Central and Local Sites for feasibility activities including completion of all Investigator questionnaires and regulatory packets • Contacted clinical sites to retrieve outstanding investigator/regulatory documents and coordinated with Clinical Research Associates to ensure submission timelines were met in accordance with company policies• Generated accurate and concise monthly status reports for submission to the Clinical Project Managers

Dublin, Ie

• Provided clinical and research development support to the US and ROW Clinical Research teams for upcoming clinical trials• Generated Study Newsletters, business development presentations, and training materials• Prepared weekly/monthly status reports and maintained all electronic study files• Compiled weekly CRA/Project Assistant meeting minutes• Trained new hires and created employee manuals to assist with study specific job responsibilities

Knoxville, Tennessee, Us

The Alliance for Multispecialty Research (AMR) is a unique network of independently owned, geographically diverse, and highly experienced Clinical Research Centers of Excellence. Chartered as a formal organization in 1994, AMR Centers of Excellence provide clinical trial services across a broad base of therapeutic areas to the pharmaceutical, biotechnology, nutrition and medical device industries.• Provided marketing and business development support to the Executive Vice President of Marketing for an alliance of 27 independently owned Clinical Research Centers to develop and implement web based marketing strategies• Developed, implemented, and maintained online business development and marketing strategies.• Tracked study leads, sponsor contacts, ongoing clinical projects, feasibility cases, and research center profiles.• Worked with onsite Lead Accountant to create new member contracts, perform invoicing, process payments, prepare and reconcile onsite accounts payable and receivable ledgers and reports, maintained records of monthly membership dues and issued reinstatement letters.

Irvine, Ca, Us

Arbonne International, LLC, creates personal skincare and wellness products that are crafted with premium botanical ingredients and innovative scientific discovery. Delivering on the Company’s commitment to pure, safe and beneficial products, Arbonne’s personal care and nutrition formulas are vegan certified and adhere to a strict Purity and Safety Ingredient Policy. • Provided marketing and business development support to the Executive National Vice President.• Set up new customer accounts resulting in 100% profit increase during three years of Administrative Management.• Managed receipts and adjustments to physical inventory and reported gross dollar variances from quarterly audits.• Analyzed and balanced exception reports between multiple systems of inventory records.• Prepared and recorded all inventory transfers at the end of every month in preparation for in-house audits.

• Continuously built and nurtured customer relations while assisting in sales and marketing strategies to maximize growth, profitability and repetitive clientele• Developed a reputation as a dedicated and experienced service provider by listening to our customers wants and needs, providing suggestions and detailed descriptions of our products, serving with a smile and always providing superior customer service. • Assisted with hiring, training, supervising, and maintaining work schedules for 30+ employees • Responsible for ordering and maintaining inventory• Balanced daily cash receipts and employee tip allocation

Fashion Merchandising / Business Administration

Education record