Leah Duff Email & Phone Number

United States

Raleigh, North Carolina, United States

Buford, Georgia, United States

Lawrencevilla, Georgia

Provided extensive support in sales, technical and business areas to key accounts.Exceeded sales goals and market competitions through effective negotiation of product and material pricing, freight and delivery rates and employee payment terms.Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.Managed numerous accounts by reviewing and mitigating discrepancies and collaborating with account holders.Handled inbound calls to provide callers with product and service information and generate quotes.Educated clients on new products and services and updated account information to maintain high standards of client service.Cultivated customer loyalty, promoted repeat customers and improved sales.Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.Coordinate with production planning and shipping departments to maintain on-time delivery goals

Greater Atlanta Area

Maintaining satellite branch from corporate headquarters Oversee all office functions and activitiesBuilt and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.Support finance department in the closure of vendor invoicesCollaborate with planning, engineering and maintenance departments in forecasting future needs and requirementsSupport change control for product conversions and new product introductionsCoordinated and monitored vendor maintenance for large repairs.Maintain work environment in a neat and organized condition.Supported technicians in equipment maintenance and repair.Maintained strong vendor relationships; working with vendors to communicate quality and delivery issuesCommunicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.Visited customer locations to determine needs, set up contracts and provide training.Inventory management and control/MRP monitoring and forecastingOrder entry and processing / Purchasing / Vendor communicationProvide technical support with products and equipmentWarehouse coordination / Shipping and receiving

Maintaining satellite branch from corporate headquarters - Oversee all office functions and activitiesCustomer Service and support via telephone, email correspondence and field serviceMaintaining inside sales division/Coordinate with Out-Side sales divisionCreate and maintain product quotes for customersOrder entry and processing / Purchasing / Vendor communicationCross selling additional company productsProvide technical support with products and equipmentDatabase support and trainingShipping and Receiving / Inventory ControlSkills:• Windows 7 and previous operating systems; Internet/Web browser proficient• Proficient with Microsoft Office2010 Programs: Word, Excel, PowerPoint, Publisher• Computer Systems Set-up, troubleshooting and maintenance• IT Administration• Data Entry• Proficient with technical writing and communication• Proficient multi-tasking capabilities• Extremely organized• Proficient Customer Service and Support• Proficient multiple phone line operation• 70+ WPM; 10-key 8942 KPH* Inventory Control & Warehouse Management * MRP Monitoring & Forecasting* Invoice & Open Order Reconcilliation

Bachelors Coursework, Information Technology

Aab, Business Administration And Management, General

High School Diploma, General Studies; Graphic Art & Design

Introduction to Health Occupations with Volunteer work