Leah Boedeker Email & Phone Number

The Woodlands, Tx

Houston, Texas Area

• Thoroughly analyze Statements of Work to ensure adherence to predetermined contract terms • Set forth newly-developed processes that serve to meet client needs and achieve contract compliance• Craft process flows, procedures and guidelines and train personnel on all developed elements• Commence and complete control audits and GAP analyses to ensure contractual and regulatory compliance in all projects completed• Devise quality control grading processes and corresponding scorecards in conjunction with the Operations and Technology departments to allow for further system development and enhancements• Develop and put into place various remediation plans; includes development of client and internal report documents • Partake in regularly-held client meetings to perform ongoing analysis of client reporting processes• Write Key Performance Indicators (KPIs) for operational business units

Houston, Texas Area

• Served as the first line of contact for patients and clinics in instances where Durable Medical Equipment was prescribed• Evaluated all medical reports to ensure approval from insurance company • Calculated levels of patients’ respective financial responsibilities; delivered medical supply orders• Reconciled outstanding insurance payments in order to acquire data needed for reimbursement

Houston, Texas Area

• Managed client portfolios; reviewed all documents thoroughly to ensure accuracy and integrity• Supervised staff as they processed and retrieved recordable documents • Maintained a comprehensive database for all recording jurisdictions• Spearheaded outreach efforts focused on document and lien clearing; aimed at Closing Agents, title companies, previous lenders and counties; also gathered required documents for title clearances• Interacted regularly with clients and internal business units at all levels; design and distributed client and internal reports based on interactions• Handled all staffing function, e.g. recruitment, interviewing, hiring and training; also took corrective actions with current personnel as needed

Houston, Texas Area

• Directed a team of personnel that reviewed closing packages to establish and distribute funding, as well as approve and process wire transfers• Observed pipeline to ensure receipt of closing forms in a timely manner and clear all related issues• Submitted recordable documents and funds to the Recording Department; assessed all forms for client and regulatory compliance• Created and monitored management reports; also aided the Closing Department in development and disbursement of closing packages• Hired and provided ongoing professional development for employees; also finalized regularly scheduled staff assessments and took corrective actions as needed

Houston, Texas Area

• Headed warehouse credit line shipping and document retrieval; also completed daily processing and delivery of collateral packages to warehouse lenders• Monitored the pipeline to establish staff assignments; reported to clients consistently regarding daily functions and processes related to warehouse lending lines• Examined outstanding mortgage documents in an effort to thoroughly complete loan packages• Retrieved and corrected documents with Closing Agents, borrowers and recording jurisdictions• Hired personnel and managed all staff assignments and workflows; also completed staff assessments and engaged in progressive discipline with individuals as needed

• Supervised the Trailing Docs and Warehouse Banking Departments and File Room• Instrumental in the conversion of hard copy files to Imaging• Monitored the warehouse lending line to ensure lending limits were not exceeded and delivered endorsed notes to warehouse lender• Obtained missing loan documentation necessary for completion of loan files

• Supervised two different departments within the Acquisition Division of the company• Managed the Trailing Docs/Pool Certification Department where all documents necessary to certify that pools with FNMA, FHLMC, GNMA and Private Investors were obtained and submitted for approval• Also directed the Acquisition Claims department; defended claims for losses, repurchased from investors and presented indemnity claims to sellers for loans that did not meet contract compliance

• Marketed and sold assets from failed banks to investors• Pooled similar product into packages for sale, established value of the pool, prepared and presented cases to senior executives for approval to sell the pool for established price• Marketed packages, accepted bids from investors, executed sales agreements and delivered loan documents to investors