Leah Gaus Email & Phone Number

Columbus, Ohio, United States

- Assist 50+ customers per day with transactions and inquiries in fast-paced environment- Build rapport with customers through friendly, knowledgeable customer service and greeting upon arrival- Achieved individual store record for rewards program sign-ups (36) in one-month period

New Albany, Ohio, United States

- Empathized with and resolved customer issues to guarantee satisfaction while upholding brand standards- Conducted research via multiple internal systems, including payment information- Implemented de-escalation tactics to help customers be calm while still resolving issues- Recovered customers back into our brand families after a negative experience

Oxford, Ohio, United States

- Oversee all elements of design within journal marketing to ensure brand consistency and innovation- Work with Layout Designer to design book layout in InDesign and proofread for text and design inconsistencies- Design flyers and social media graphics using Canva to market submissions calls and events

Oxford, OH

- Launch marketing campaigns, such as Artist Spotlight, to establish publication’s brand on campus- Redesigned Weebly website to emphasize publication’s brand and increase usability- Increased monthly website page views by 80 percent as of December- Boost campus presence and publication’s validity in community through call-for-submissions and staff.

Oxford, OH

- Parsed submissions weekly and discussed with the magazine team, formulating an opinion with potential edits for the author- Developed consistent editing style for 20-30 accepted pieces, providing both queries and copyediting suggestions through Microsoft Word Track Changes following the Chicago Manual of Style- Managed communication with authors.

Oxford, OH

- Initiate conversations with 7-10 undergraduate writers from all disciplines per week in face-to-face appointments- Establish goals and set agenda to address all concerns within 45 minutes- Provide suggestions and discuss piece with author to enhance immediate and future writing skills- Communicate with diverse perspectives and foster critical thinking.

Oxford, Ohio

- Initiated conversations with strangers and communicated organization’s message to gather interest- Managed and increased marketing efforts across campus for recruitment period- Boosted morale among chapter members and maintained upbeat demeanor- Communicated with potential sisters about the responsibilities of membership

Oxford, OH

- Gathered and organized massive amounts of chapter data to ensure smooth chapter operations- Augmented chapter's online presence by redesigning website for usability and attractiveness- Aided executive team with events and ensured they had the resources needed to be successful

Boston, Massachusetts, United States

- Collected and maintained media lists for independent presses, literary journals, and MFA programs- Created social media content for summer issue release and scheduled on Sprout software- Contacted contributors from summer issue and formatted press releases for individual promotion- Photographed current and past journals, maintaining social media brand.

Columbus, OH

- Supervised approximately 50 campers ranging from age 9-11 to ensure the program ran smoothly- Helped lead creative writing and team building activities to boost enthusiasm and engagement- Designed daily display showcasing campers’ creative works to share with families

Oxford, OH

- Designed flyers via Canva and photographed Press publications to market the annual prizewinning novella- Created Instagram account and gained 100+ followers, expanding Press’ social media presence- Interviewed Novella Prize winner in order to promote contest and author’s campus visit- Promoted Press at Association of Writers & Writing Programs Conference.