Leah Harchar Email & Phone Number

Morrow, Georgia, United States

● Troubleshoot and resolve issues with PCs, mobile devices, and peripherals● Image and deploy new and upgraded devices, assist users with setup and data migration● Manage ticketed incidents utilizing ServiceDesk to document, track, and close requests● Create and maintain user accounts and profiles with Active Directory

Atlanta, Georgia, United States

● Diagnosed and repaired hardware, software, networking, and security issues remotely● Managed ticketed incidents utilizing ServiceNow to document, track, and resolve requests● Maintained user accounts and profiles with Active Directory

Douglasville, Ga

● Oversaw the receiving, unloading and stocking of shelves with merchandise in a high-volume grocery store● Priced all merchandise and maintained signage for displays, promotions or price changes● Identified discrepancies in inventory, pricing or shipments using a barcode scanning system and maintained & consolidated records using an Excel spreadsheet

Carrollton, Ga

● Conducted road observation tests to determine an applicant's eligibility for a driver's license ● Proctored exams, communicated results to applicants and issued licenses or identification cards● Trained new hires on licensing in accordance with state and federal law

Carrollton, Ga

● Processed upwards of 90 inbound calls daily regarding reservations, cancellations, complaints and other escalated customer issues at airline corporate resolution center ● Designed mentoring guides for improved call handling and maintained a high customer retention rate while consistently exceeding revenue goals