o 2015 - Current Business Operations Manager at USA's Premier suppliers for the tourism and attraction industry.o 2014 Office Manager & Administrator for a retailer/ importer & supplier of products distributed throughout NZ. 1996 -2013 Owner/Operator of a self-started successful Medical Massage Therapy Clinic for 16+ years in the USA, with a staff of 5 therapists & front officeo Increasing the profit margin of this business in the midst of the USA recession, having anticipated the change within the economy, maintaining growth & stability with the business and staff retentiono Teaching other small service business owners Quickbooks & HICF billing programs.o Founder & advisory board member of a College Massage Therapy Program. In charge of overseeing the course curriculum, purchase of equipment and ensuring all the rules and regulations are implemented up to Washington State standard.o Vice President of a home owners association (40 homes), with duties to include managing, budgeting, implementing & enforcing policies.o Private tutor doing advanced medical technique education for licensed therapistso Experience in running a front office, business administration, data entry, accounts receivable, book keeping, cash handling & receiving.o Excellent and courteous customer service skills, practiced in verbal, face to face, telephone and impromptu communication. o Highly efficient in multi-tasking and office/business organizational & execution of duties.o Skilled practice, customer and staff management, including scheduling and dispute resolution.o Document and content creation, including emails, letters, brochure articles, advertising, meeting preparation.