I lead day-to-day oversight of BRIO's team and operations. As a strategist, consultant, and implementer, I ensure streamlined activities within the company. I oversee strategic business initiatives from start to finish, improving processes and implementing special projects that address and close gaps in services, skills, efficiency, and productivity. I serve as a liaison between staff, leaders, founders, vendors, and contractors, developing key relationships and contributing to decision-making, program management, and initiative implementation based on BRIO's company culture and climate.

I led all web-based projects through to completion, ensuring that they met quality targets and expectations set forth by stakeholders. I worked with clients to define and discover project specifications and used those specs to design impactful user experiences, including creation of use cases, personas, wireframes, and process flows. As a member of the leadership team, I supervised 2 employees, contributed to company growth through sales activities, and participated in strategic discussions and process improvements.

At Brio, my main focus is keeping our office running smoothly. I manage our team and a roster of about 30 clients, and work to make sure that our projects stay on time and on budget by tracking key metrics and allocating our time. Acting as the main point of contact for our employees, clients, and vendors allows me to coordinate our resources efficiently. I also lead our hiring process, manage accounts payable and receivable, and act as our in-house HR department. Dabbling in web development with the DNN content management system takes up the rest of my time at Brio, whether that's developing content and new pages for our website, or working with clients on other website projects.

In this position, I made sure that our clients received what they wanted and needed out of their software and web development projects. I worked closely with them to gain a deep understanding of their company’s process, and then helped them create, design, and execute development projects that ran the gamut from advanced ERP systems and eCommerce portals to content management systems and news or informational websites. When the project came to life, I provided on-going support and conducted on-site and virtual training sessions to make sure that everyone using the app or website knew exactly how it worked.

As the Project Manager at Ark, I tested mobile and web apps across multiple platforms to make sure they worked to spec, namely the 2WayTxt and VIP Store Visit Android apps. I also monitored bugs and provided customer support for these apps. Additionally, I prepared proposals for clients that outlined project scope, budget, and timeline.

In this position, I managed the company’s respondent-facing web presence and created content for client-side marketing. I lead the process to re-launch the company’s respondent website and move it to a content management system that would give the marketing department more control of the site content. With a fresh new design, enhanced features, and targeted, keyword-based content, the new website saw traffic increase from 30,000 per month to more than 1 million. On the client-side, I wrote content for industry publications, such as the Marketing Research Association’s Alert! Magazine.

In this position at Empowerment Group, I lead the process of creating a new website built on a content management system that could be easily used by the staff. I designed the site, wrote the content, and then worked closely with a development shop to build the site itself. Once built, I used the website, email marketing, print ads, and social media to attract 800 website member registrations, grow email subscriptions 25%, and attract more than 1400 Twitter followers and 200 Facebook fans in 1 year.

During my time as an AmeriCorps VISTA at Empowerment Group, I helped secure more than $180,000 in funds for the organization by writing concise, directed, and results-oriented proposals. By creating a master proposal document that answered the most common questions, I was able to submit more proposals in less time. I also wrote updated content for branding purposes, and designed new marketing materials.

At Lazertown, I helped the company conceptualize a mini-magazine called Aesthetic. Geared towards Philadelphia’s underground creative markets, the magazine was available for free both in print and online. I also helped create a website for Aesthetic using the Joomla content management system.

Through this work study position in college, I fielded questions and processed paperwork, both in-person and on the phone, from students and parents concerning student accounts, registrar, and financial aid matters.