Program Manager in the People Experience organization with a focus on global People Relations, People Policies, and Physical Security & Resiliency

• Owned full lifecycle HR projects for a global workforce across AMER, APAC, and EMEA; with a focus on 14K+ employees across Canada, USA, and LATAM, performed root cause analysis, generated project plans and artifacts, met milestones, and validated post-closure, to successfully implement HR programs and processes that were on time, within budget, and achieved strategic goals.• Created reward and recognition programs and managed virtual and in-person events with a $1MM budget, utilizing multiple venues and vendors to foster year-round engagement and appreciation. • Created feedback loops and surveys and led focus groups to collect the voice of the employee and client (VOE/VOC), analyzed qualitative and quantitative data to identify trends, risks, and improvement opportunities, and delivered data-driven solutions that accelerated adoption and mitigated risks.• Established policies and procedures, managed information pipeline, audited processes and artifacts ensuring compliance, consistent application, ongoing monitoring, and improvement of HR programs. • Developed Diversity, Equity, and Inclusion (DEI) charter, metrics, and implementation strategies that drove accountability and engagement across all business lines, contributing to a more inclusive work environment.• Enhanced onboarding and offboarding programs; implemented ServiceNow, crafted new hire communications, delivered culture and engagement-focused orientation, created RIF resources for employees and managers, achieving day 1 readiness and a streamlined offboarding process. • Directed change management efforts for acquisition (M&A), measured impacts, identified people risks, and implemented solutions that achieved culture adoption, engaged employees, and mitigated change resistance.

• Spearheaded holistic transformations in people, processes, and technology across project life cycles. Tracked vital metrics and KPIs, offering strategic insights for efficient, timely, and cost-effective project completion. • Led large full lifecycle concurrent cross-functional projects ($170 MM), utilized waterfall and agile methodologies, and implemented change management strategies and tools achieving successful adoption of new technology for 200 branches. • Established and managed multiple SharePoint hubs for collaborative project work and data archival.• Influenced and advised stakeholders to ensure the integrity of secure banking processes and application of risk management throughout project implementation.• Delivered onboarding and wellness programs, significantly truncating new hire ramp-up periods, and bolstering long-term employee retention.• Provided subject expertise and executed actionable strategies to actualize the bank's cultural and diversity, equity, and inclusion (DEI) objectives.• Implemented a $1.5 MM IT project, sourced vendors, executed Third Party Risk Management (TPRM) assessments, managed ongoing vendor relationships, and monitored performance, ensuring compliance with bank policies and contract obligations, facilitating a seamless virtual journey for customers from home to branch.• Led technology project to identify surplus or redundant branch telephone/fax lines, yielding annual savings of $1 million.

• Implemented extensive portfolio of Fair Credit Reporting Act (FCRA) risk and control functions that assessed for ongoing FCRA regulatory compliance, promoted awareness to minimize related risk, and resolved FCRA adherence gaps within specified timeframes.• Maintained SharePoint site as compliance library of process maps, executed audit of artifacts and annual review processes.• Resolved audit issues / identified gaps across 100+ state laws impacting over 50 business units and third-party vendors.• Developed annual compliance review to ensure ongoing adherence as regulations and business evolved. • Managed internal audit reviews, created process maps, and documented artifacts to ensure ongoing compliance. • Established standard operating procedures and implemented best practices for internal / external audit management.• Managed Risk Control Self Assessments (RCSA) and risk reporting; highlighting key risk metrics (KRIs), testing and validation.

• Owned key governance processes for the offboarding of several billion dollars in underperforming loans and the execution and delivery of sensitive business-critical initiatives resulting in the divestiture of two subsidiary companies and the dissolution of a UK-based entity. • Matured and automated governance processes resulting in a simplified consistent repeatable program.• Owned end-to-end transition project-related activities resulting in the successful divestiture of two subsidiary companies.• Dissolved a UK-based entity; unwound business processes, realigned and/or released resources, and archived important documentation according to legal and regulatory compliance.• Built and facilitated several executive committees and governance forums: created charters, crafted meeting agendas, generated meeting minutes with action items, and executed voting and parliamentary procedures.• Executed targeted business continuity exercises, validated remote access, and created quick reference guides with important numbers and protocols for emergencies.

• Proactively identified gaps, risks, and issues in a matrix organization, built partnerships with key stakeholders, identified and escalated risks, executed issue resolution, and performed post implementation testing to ensure sustainability. • Identified 89% of LandSafe control issues, exceeding the company wide goal of 60%.• Successfully closed 100% of Audit/self-identified issues on or before target completion date.• Executed the end-to-end activities for multiple audits from both internal and external regulators; collected, prepared, and delivered evidence to the OCC resulting in the lift of multiple matters requiring attention (MRA). • Evaluated effectiveness of issue resolution post closure through independent testing to validate ongoing sustainability of critical operations.

• Owned and executed routines for business continuity and recovery execution, audit issue resolution, operational controls, and information protection for large financial organization. • Created process flows and validated controls for various teams across multiple organizations using ARIS software.• Conducted Sarbanes–Oxley (SOX) compliance testing and provided demonstrated evidence of compliance.• Executed business impact analysis (BIA), created business continuity and disaster recovery plans, validated recovery point objectives, and tested recovery time objectives for over ten different business units across multiple organizations and third-party vendors to ensure consistency and the ability to effectively recover post event.• Reduced overall compliance training delinquencies for over ten different business units across multiple organizations to less than 1% within six months.

• Key member of the Project Management Office (PMO). Owned Key Performance Indicators (KPI), governance and control forums, and technology routines and systems during the merger of Bank of America and Countrywide. • On-boarded employees and communicated logistics to ensure transparency of key milestones and deadlines.• Led a design for Six Sigma project to overhaul the Key Performance Indicator (KPI) process: retooled collection platforms, reduced metric collection and review time, and enhanced analysis/trending identification through scatter plots, which resulted in achieving a Six Sigma certification. • Created the Shared Housing for Access Restricted Knowledge (SHARK) platform used to send confidential data between companies during the merger.• Managed multiple SharePoint sites leveraged to track project milestones, collects metrics, and collaborate on key deliverables. Partnered closely with senior IT to ensure backups were preformed and easily restored. • Trained over 100 employees on the utilization of SHARK and SharePoint collaboration sites to ensure quick adoption of specialized tools and successful completion of critical projects Created on-boarding orientation materials enabling employees to get up to speed quickly on tools and programs, key operational procedures, and logistics.• Developed KPI and Transition Program Office playbooks, including workflow diagrams, procedures, and training manuals that outlined merger related operation activities, which were leveraged as best practice during the Countrywide and Merrill Lynch mergers.• Maintained 100% SLA for SharePoint and SHARK requests related to transferring confidential information for merger related activities.