Leah Magaña Email & Phone Number

Denver, Co, Us

Denver, Co, Us

Denver, Colorado, United States

Specializing in Customer Retention Strategy, Data-Driven Analysis, Cross-Functional Collaboration, and Program Development, with a focus on translating these skills into tangible results.Expertise in aligning retention strategies with business objectives and leveraging data to enhance customer loyalty.Proven track record of converting customer feedback and insights into actionable strategies that deliver measurable improvements in retention rates and customer satisfaction.Dedicated to presenting innovative retention programs, fostering strong customer relationships, and gaining unwavering stakeholder support, grounded in data-driven analysis and customer-centric principles.Leading customer journey mapping efforts to streamline processes, eliminate pain points, and significantly improve the customer experience.Committed to enhancing the customer onboarding experience by mapping processes and identifying pain points for smoother transitions and higher retention rates.Encouraging cross-departmental collaboration, resulting in more cohesive and effective retention strategies.Utilizing strategic networking skills and a persuasive communication style to secure critical support for retention initiatives.

Englewood, Colorado, United States

Specializing in Customer Experience Design, Leadership, Collaboration, and Management, with a focus on translating these skills into tangible results.Expertise in aligning design thinking with business needs and leveraging data to enhance customer experiences.Proven track record of converting customer feedback and insights into actionable strategies that deliver measurable improvements in satisfaction and loyalty.Dedicated to presenting cutting-edge CX concepts, fostering emotional connections, and gaining unwavering stakeholder support, grounded in human-centered design principles and data-driven analysis.Leading customer journey mapping efforts to streamline processes, eliminate pain points, and significantly improve customer satisfaction.Committed to improving the customer onboarding experience by mapping processes and identifying pain points for smoother transitions.Encouraging cross-departmental collaboration, resulting in more efficient onboarding processes.Utilizing strategic networking skills and a persuasive communication style to secure critical support for CX initiatives.

Castle Rock, Colorado, United States

Achieved success through effective decision-making, including the management of a thriving store in Colorado. Strategically targeted the right customer base and introduced customer-first behaviors, resulting in enduring relationships with local customers.Demonstrated leadership in team management, task prioritization, gathering valuable consumer feedback, addressing concerns, and streamlining processes. Strong managerial skills consistently met operational goals, developed plans, and facilitated effective collaboration with leadership.Proficient in managing multiple initiatives and positively influencing peers, exemplified by a commitment to diversity through the creation of development plans and maintaining compliance with people metrics. Successfully navigated complex employee relations situations.In the area of recruitment, implemented strategies aligned with organizational goals, ensuring a positive candidate experience. Closely monitored recruitment metrics, identified areas for improvement in collaboration with HR, and executed comprehensive onboarding strategies for seamless employee integration.

South Las Vegas

Leverage expertise in delivering exceptional consumer service to enhance the brand experience at NIKE. Manage daily operations to consistently surpass sales targets, covering digital services, visual merchandising, and the sales floor.Actively seek and implement improvements based on valuable consumer feedback to enhance service offerings continuously. Serve as a brand ambassador for initiatives, training and empowering the team to embody brand values. Maintain store compliance with all expected standards and guidelines for a consistent, high-quality experience. Collaborate closely with business partners across stores and headquarters, contributing to overall success.Lead by example in delivering outstanding sales floor service, equip the team with comprehensive brand knowledge, and drive continuous improvement through data and analytics, in partnership with senior store leadership.Above all, foster a fun and enjoyable atmosphere for the team.

North Las Vegas, Nevada

Swiftly understood the importance of delivering a premium in-store experience and inspiring associates to take initiative while gracefully handling complex situations.Made critical department decisions that directly affected our ability to meet consumer demands. Optimized stockroom operations, collaborated closely with the visual merchandising team, and ensured seamless transitions between product releases.Teaching others to work effectively in uncertain situations became second nature, fostering a dynamic and agile work culture within our department.Consistently celebrated and acknowledged the hard work of fellow associates, recognizing that success is often the result of collective effort.

Las Vegas, Nevada

Live by our core values.Dedication is to our consumers, fostering a friendly and team-oriented atmosphere to ensure they receive the best experience possible.Operated with unwavering integrity and reliability, always staying task-focused and doing what's right. Brand advocate, injecting passion, energy, drive, and positivity into every customer interaction in an authentic way.Passionate about serving and educating consumers on women’s running products. Delivering top-notch service, assisting in executing retail operations, and building positive relationships with consumers and teammates. Supported events and contributed to our vibrant environment, priding myself on reliability, flexibility, and a willingness to go the extra mile to meet business needs. With strong communication skills, I effectively collaborate in a team-oriented environment and provide exceptional customer service.

Passionate gymnastics coach with experience working with diverse young athletes, ranging from 9 months to 18 years old and spanning beginner, intermediate, and advanced levels of the sport.Nurturing talent, instilling discipline, and fostering a lifelong love for gymnastics has been the rewarding journey of my coaching career.I take pride in tailoring my coaching to suit each athlete's developmental stage, helping them build a strong foundation, progress through intermediate skills, and excel in advanced techniques.Dedicated to their growth extends beyond the gym, with a focus on mentorship and character development. I've witnessed athletes grow not only as gymnasts but also as confident, resilient individuals.I firmly believe that the skills learned in gymnastics extend beyond the sport, providing valuable life lessons. As a gymnastics coach, I'm dedicated to empowering the next generation to reach new heights and achieve their full potential.

Associate Of Arts - Aa, Health Services/Allied Health/Health Sciences, General

Before my journey in project management, I embarked on the first half of my degree with a focus on health science with the goal.

Advanced-Honors High School Diploma

I proudly attended Arbor View High School in Las Vegas, Nevada, where I excelled academically as an A-B student and earned an advanced.

Bachelor Of Science - Bs, Project Management

With a Bachelor's degree in Project Management, I've cultivated a unique skill set that combines the art of efficient project execution.