Leah Oliver Email and Phone Number

Responsible for the overall development & maintenance of the Ventura County Employees' Retirement Association's technology and information resources. Perform complex administrative, supervisory &management functions in directing information technology needs, including strategic planning, budgeting, day-to-day operations, information processing, software support and acquisition, electronic records, mobile technology and security.Responsible for the safeguarding, availability, accessibility and security of VCERA information, intellectual property, and computer systems and for ensuring privacy protection measures and procedures are followed and updated according to regulations and requirements.Responsible for directing the design, development, implementation, testing, documentation, operation, security and maintenance of all information technology for VCERA.Serves as the primary contact person for IT infrastructure design, access and review of activities between VCERA and other entities such as plan sponsors, banks, and vendors.Supervises IT staff, evaluating performance. Coordinates development & training requirements for IT staff, including corresponding materials and resources. Develops and implements IT strategic goals and determines daily operational priorities for IT staff.Establishes Information Technology goals, and directs, develops and implements IT operations and security policies, procedures, and practices based on industry best practices and in compliance with agency policies and regulatory requirements.Prepares and manages the IT division annual budget to reflect technology, information and security strategic and operating initiatives based upon appropriate risk management and/or financial methodology.Manages VCERA consultants and contractors working on IT and Facilities related projects.

Manage a highly skilled personal computing team of 11 staff and ensure streamlined support for over 2000 desktops (Windows and Mac), a minimum of 2500 users and 16 County Agencies and City entities. Provide in-depth advanced technical expertise and leadership in the development of new desktop infrastructure systems and enhancements to existing systems. Oversee and the progress of office automation projects and manage the progress of technical and process based projects beginning with analysis through final implementation. Additional responsibilities include, but are not limited to, supervising technical staff, the establishment of goals and objectives, project management, customer relationship building, teaching/training, County RFP processes, mentoring staff and developing internal policies and procedures to streamline production tasks. Provide hands-on service support oversight for ITIL incident, problem, change, and configuration management, ensuring compliance with Service Level Commitments.Information Systems Management, IT Operations Management, IT Systems Analysis are all requirements to be successful in this role. All three of these areas are exercised on a regular basis.Manage Office 365 infrastructure, provide Exchange Management support, Skype for Business integration, Teams, Office 2016, SharePoint development and support and advanced support with Outlook. Manage desktop application deployment environment using Manage Engine's Desktop Central that hosts over 7500 computers. Implemented and manage Mobile Device Management infrastructure, that contains over 900 mobile devices and laptops. As Project Manager, lead technicians to design and implement the largest on premise MalwareBytes infrastructure in Southern California. Negotiate software and hardware contracts with vendors; including renewals and support offerings.Manage infrastructure for patch management, via Windows Update Services and third-party patching via Desktop Central.

Under direction, coordinates and monitors the progress of office systems network projects from analysis through implementation, including local area network analysis and installation; performs systems analysis and provides technical assistance to other office systems positions to support multiple user departments and agencies.Coordinated and monitored the progress of production servers and projects from analysis and design through to implementation. Performed routine systems analysis and offered technical guidance to departments and agencies.Support physical and virtual server software and hardwareManaged VMWare virtual environment, including the ESX host configuration, vSphere for host management, configuration of high availability, CPU and memory reservation and allocation and VLAN setup.Installed/deployed new server software and hardwareDeveloped documentation and follow standard processes using service management best practices, run books, design documents, policies, and maintenance schedulesDeveloped upgrade and project plans to provide sound systems and reduce downtime to customersProvided top tier support for core infrastructureTested and evaluated hardware and software and make sound recommendationsInterface with vendors on the analysis and installation of new products and services and makes recommendations that ensure the successful installation of systemsHold primary responsibility for interfacing with user departments to establish the appropriate objectives for developing network strategies, as needed for those departments. It is also the primary interface with network consultants, hardware and software network vendors.

Recruited to perform as the first level of triage support in resolving technical incidents, for the Service Desk in the Information Technology Services Department. Additional responsibilities include customer interface for other activities such as change requests, maintenance contracts, software licenses, service level management, configuration management availability, management and information technology services continuity management. Key Contributions:Monitor, troubleshoot, report and support enterprise backup systemsProvide first level support for customers Troubleshoot Blackberry, VPN, Novell Teaming, troubleshoot desktop support (software and hardware) and server support remotely for customersInstall/deploy new software and hardware for customersAssist with supervising and training Service Desk Technicians Develop, update and maintain IT Services policies, processes and documentation (for example Microsoft Enterprise Agreement and Purchase Request Process)Maintain and update Service Now with current information (including Configuration Items, Service Request and Incident Management, etc.)Provide additional Tier 3 Server Support for AnalystsProvide backup Desktop Support for Client LAN AdministratorsPlanning of technical projects (for example, Office 2007 and 2010 Software Rollout, Windows 7 Rollout) Technical training for County Employees, specifically software applicationsDevelop and update online web forms with an SQL database backend Manage HP Data Protector Backup Infrastructure and UpgradesProvide Backup Infrastructure Tier 3 support – including adding new clients/servers, troubleshooting, budget analysis and planning for software/hardware upgradesTest and build Windows 2008 ServersTest and build VMWare Servers (Windows and Linux)

Recruited to act as the primary responder to address Windows Server, Server Tools, Windows and Mac Workstations, Windows and Mac Workstation Tools and various network support requests coming from client sites. Charged with performing various network management and administration tasks remotely as well as solving network related issues related to Active Directory, Windows Server, Exchange Server, Network Infrastructure, Firewalls, Network Connectivity, Handheld Devices, Business Applications and Desktops. Key Contributions:Perform network management, and support services remotely for clientsTroubleshoot network issues remotely for clientsManage Remote Services Group work flowAssist with training new staff members in the Consulting Services Group Department Consistently communicate with team members and clients professionally (both verbally and in written format)Create, use and maintain standard FPA documentationMaintain and update Client Database of information (including Open Issues, Support Tracking Tickets, Network Inventory, etc.)

Recruited to provide technical expertise and support for the Headquarters office and three external sites. Responsible for the assembly, installation, and security of computer and telecommunications equipment, including the Library's mini computer and WAN. Provide user support to staff and patrons; while designing and implementing processes and procedures, compiling reports, manuals and system documentation.Key Contributions:Uphold LAN and WAN network topologies with Fiber Optics and Wireless connections between three sites. Administer, monitor and maintain: Windows 2000 & 2003 Domain Controllers (implement group policies and maintain accurate Active Directory structure) and Windows 2000 Web Server for system activity, performance and security.Manage Microsoft Exchange 2003 tasks and features as well as Outlook XP on client machines.Administer, monitor and maintain the Library's ILS (Integrated Library System) database for system activity, performance and security. Ensure regular system backups and routine maintenance tasks are running on schedule.Diagnose and resolve system related problems for Domain Controllers, Web Servers, HP-UX Server, and HIP Server.Manage and customize online public access catalogue HIP (Horizon Information Portal), using programming languages such as: XML, XSL, CSS and HTML.

Performed variety of clerical work related to the circulation of library materials. Attended to patron inquiries and kept library in neat and orderly condition. Promoted to manage ongoing technical and user support for hardware, software, network and telecommunications equipment. Oversaw release testing for new applications; provided input for bug-free, fully functional commercial solutions. Implemented staff and public training, and resource allocation.Key Contributions Continued:Update, design and redesign web pages and graphics for the current library web site and internal intranet.Spearhead migration of domains from Windows NT to Windows 2000 & 2003 Server which serve three sites.Test and implement new software releases; variety of computer equipment, associated software, peripherals and telecommunications equipment.Design and conduct staff training sessions on basic Microsoft Office product knowledge (Outlook Word and Excel).Assist with training new staff members in the Systems & Technology Department.; Promoted to manage ongoing technical and user support for hardware, software, network and telecommunications equipment. Oversaw release testing for new applications; provided input for bug-free, fully functional commercial solutions. Implemented staff and public training, and resource allocation.Key Contributions:Provided troubleshooting and maintenance for LAN, computers, peripherals, telecommunications equipment, and software applications. Conducted minor repairs to hardware.Installed and configured hardware, software and peripherals. Maintained consistent levels of security.Evaluated hardware and software; made purchasing recommendations.Provided user support to staff, patrons and users of library computer facilities.Developed and authored training materials; provided software tutoring and training to staff and patrons.Responsible for data collection, generating reports, and authoring manuals and system documentation.

Performed variety of clerical work related to the circulation of library materials using the Dynix Integrated Library System (ILS). Assisted with basic troubleshooting and training.Key Contributions:Attended to the routines of the circulation desk using Dynix.Checked materials in and out, collected and recorded payment of fines, registered new patrons and placed electronic holds on material using Dynix.Electronically reallocated library material to different library branches and internal locations using Dynix.Answered general inquiries from patrons; assisted the patrons with the use of library computer equipment and library software (Internet, Time Out Software, Microsoft Office, etc). Assisted new staff in learning how to use multiple modules within Dynix.