Leah Mandeltort Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Fawkner, Victoria, Australia

• Maintaining GMCT's website and social channels (e.g. Facebook, LinkedIn)• Reporting monthly on SEO, brand reach and awareness across channels• Providing customer insights, analytics and online customer experience (CX) recommendations and improvements• Working closely with third-party web developers to implement website optimisations and projects• Content creation across a range of channelsIMPACT:• Launched GMCT's History and Heritage Hub• Verified all nineteen of GMCT's locations on Google Business• Set up GMCT's Google Search Console, Analytics and Data Studio• Developed social customer service escalation process.• Established LinkedIn showcase page to demonstrate GMCT's construction projects.

Melbourne, Victoria, Australia

Melbourne, Australia

• Content creation, including blogs, eDMs and end-to-end video production• Website management and implementation of best UX practices• Coordination, development and roll-out of OneCRM program materials, including toolkits, online newsletters and presentations.IMPACT:• Coordinated a mid-/ large-scale event with a lead time of three weeks, including the coordination of marketing collateral, speakers, venue bookings, volunteers, presentations, catering, traffic, security and film crew.• Facilitating a website redesign, ensuring critical content was easy to find.

Docklands

• Managing Bananatag roll-out across Medibank, including troubleshooting, project management, process improvement, stakeholder training, creating templates & resources• Monthly enterprise reporting for executive• Interviewing staff and building content for Humans of Medibank blog.IMPACT: • Creating reporting database to measure Medibank’s IC and user journey.• Becoming Medibank's go-to expert for Bananatag, championing the platform amongst the team and wider stakeholder network.

Melbourne, Australia

• Ran internal communications audits to discover ways and opportunities of improving staff knowledge, awareness and user experience.• Developing an internal communications strategy to strengthen employee communications• Managing third parties to produce and distribute print publications nationally.• Ran focus groups with interstate staff to determine the best methods of communication with frontline staff.IMPACT:• Selected to assist with the Royal Commission investigation into Aged Care.• Consolidated IC channels; creating an IC/content schedule.• Developed communication governance around processes and procedures.

Melbourne, Australia

• Ran an internal communications audit to assess channels, organisational cultures and behaviours.• Developed an internal communications strategy to improve the dissemination of information, build greater engagement and improve productivity.• Managed third parties to deliver UX research on our external website.IMPACTS:• Became a self-taught Squiz Matrix (CMS) expert and redesigned a range of webpage from scratch.• Redesigned, personalised and doubled the internal eDM click rate in under three months (from 17% to 42%) and achieved the highest open rate (46%).• Integrated Google Analytics with the Law Faculty’s intranet page, doubling webpage views by producing relevant, targeted content.

Mt. Waverley, Melbourne

• Managed online and offline communication channels• Content creation - blogs, videos, internal eDMs & executive presentations. • Intranet management and redesign.• Managed third parties to deliver artwork and other marketing collateral.• Provided communication expertise and advice to internal stakeholder network.• Facilitated and coordinated company-wide, global activities and events on a monthly/ quarterly basis.• Implemented formal standards, measures and processes strengthening Pentana Solutions’ internal communications culture.IMPACTS:• Managed the discovery and decision-making process for Pentana Solutions’ new intranet platform.• Received a Quarterly Excellence Award nomination for implementing a global-wide communication mentorship program.• Peer-nominated to run Pentana Solutions’ global social club – strengthening networks with our international colleagues.• Improved Pentana Solutions' internal communications quality, culture and standards by 25% based on 2017's Employee Engagement Survey results.• Increased Pentana Solutions' newsletter open rate by over 51% globally by implementing a new communication strategy, based on employee feedback, data and insights.

Victoria, Australia

Worked closely with Business Development Managers and Venue Managers to engage clientele with Keno machines in venues.

Postgraduate Degree, Digital Marketing, Distinction

Activities and Societies: Search Marketing, Social Media Marketing, Mobile Marketing, Email Marketing, eCommerce, User Experience.

Bachelor Of Arts, Media And Marketing

Activities and Societies: • Industry-Based Learning (IBL) • International Exchange Program (Mexico) • International Study Tour (Nepal) •.

International Exchange Semester

Diploma, Beauty Therapy