Senior Claims Auditor for North America Financial Lines Claims who also cross trains with the Casualty audit team and works on several casualty audits throughout the year. I am the auditor liaison to Employment Practices Liability, Canada Financial Lines, and Surety lines of business. I am a strong contributor to the Quality Assurance team and claim units, constantly sharing ideas and corrective actions to drive improvement.I am responsible for supporting continuous improvement by measuring compliance in quality audits. As part of this role, I partner with various levels of internal claims management to analyze and communicate findings, recommending solutions, and working collaboratively in the development of meaningful action plans. To ensure accuracy, I perform a thorough analysis of quality review results and translate them into key opportunity areas.In collaboration with claim management, I contribute to the development of action plans that outline the necessary tasks, resources, and timeframes to improve claim handling. Once these plans are in place, I support and measure their execution. Additionally, I assist in the development and enhancement of Chubb's Best Practice Guidelines.As a leader in my field, I take charge of quality reviews for my liaison assignments, ensuring the review process is proper and timely. In addition to my hands-on responsibilities, I also provide training to managers on the use of TeamThink for results and analysis. This allows them to effectively use TeamThink to improve their teams' performance. Lastly, I regularly interact with multiple business partners, such as Underwriting, Claims, Internal Audit, TPAs, and various other accounts as required.Former Human Resources Director with progressive experience managing employee relations & compliance, employee hiring & onboarding, performance management processes, and HR records. Dependable and organized team player with the ability to communicate effectively and efficiently. Skilled at building relationships with employees across all levels of an organization. Proficient with Paychex, time management, and employee documentation.My human resources work is backed by several years of experience handling Labor & Employment law issues. Traveled all over the Unites States to partake in mediations to settle claims. Loves to help others resolve their legal issues.