Leah Mastee Email & Phone Number

-Support and communicate with VIP customers-Troubleshoot access issues-Work closely with sales and product to ensure customer needs are being met

-Work with high school administrators to set up LMS integrations-Provide course and integration support via video calls-Write and edit SOPs-Troubleshoot access issues

-Worked with high school teachers to set up LMS integrations-Tracked course creation and integration setup-Trained seasonal contractors

-Created courses for university instructors using multiple platforms-Tracked courses in Salesforce and in a database

-Assist with food preparation and serving-Provide IT support

-Used Excel databases to record author submissions and track up to twenty active manuscripts-Cleaned up manuscripts and applied paragraph and character styles in Microsoft Word before typesetting -Inserted corrections and fixed design errors using Adobe InDesign-Proofread marketing material , including press releases and catalog copy-Managed freelance proofreaders and answered queries-Collaborated with marketing and production departments to ensure overall product quality -QA QR codes and videos

-Proofread marketing material-Tracked author/agent submissions-Reviewed manuscripts

-Verified author rights in previously published books in order to republish in ebook format-Read books and crafted discussion questions suitable for the target market-Tested iOS apps and enhanced eBooks-Completed forms necessary for book production-Reviewed submissions and wrote rejection letters-Proofread early manuscript drafts for grammar, syntax, and content errors-Covered publisher’s phone and took minutes in meetings when executive assistant was busy-Created presentations and idea boards for department meetings

-Read potential submissions-Discussed and decided with other staff members whether submission met the criteria for publishing

-Trained over fifteen new consultants on writing center best practices and mentored and assisted over fifty returning consultants-Collaborated with ten other lead consultants to improve the consultation process-Supervised staff when the director was not present-Developed a close relationship with professors and students to help the latter develop well-organized and focused papers-Presented at East Central Writing Centers Association, April 2010

Author of "Grad School: A Cautionary Tale"

Bachelor'S Of Arts, Writing

Bachelor'S Of Arts, English; Literature And Language Arts

Activities and Societies: Sigma Tau Delta