Leah Bates Email & Phone Number

Milwaukee, Wisconsin, US

Milwaukee, Wisconsin, US

Purposeful Solutions Co. offers marketing services including project management, SEO research, blog formatting and scheduling, social media scheduling, graphic + document creation, event planning, software setup + management (Thrive Cart, Asana), and QuickBooks payroll processing to small and mid-sized businesses.

Luxembourg, LU

• Manage end-to-end trade show and client event planning for 75 events annually within a $350,000 budget
• Develop global working relationship with marketing team to promote each event on company website and linkedin page
• Follow up with participants after each event to determine success metrics
• Foster relationships with trade show vendors to negotiate terms for each event annually
• Manage global rebranding project as US Project Manager

Luxembourg, LU

• Create content for LinkedIn Page; Increased LinkedIn page followers by 300+ in 5 months
• Created company's instagram page to enhance recruiting efforts; develop content calendar, write copy, create guidelines for photo submissions, took and edited photos, gained 130+ followers in two months
• Website content manager; managed process between copywriter and business line managers, input new copy and events into Wordpress site
• Develop content for eblasts using constant contact or paperless post; generate buzz prior to conference events, send press release information and manage networking event invitations
• Use PDF editor to edit and update marketing materials; collaborate with contract graphic designer for larger jobs
• Salesforce admin; responsible for updating page layouts, creating validation rules, creating and refining reports for weekly sales meeting

Chicago, IL, US

Denver, Colorado, US

• Manage multiple phone and email inquiries from clients, negotiate terms, solve conflict
• Create client contracts, reserve space for client events, plan menus, take detailed notes to communicate to staff
• Provide administrative support to Group Sales Manager & banquet team
• Utilize Gather CRM database to manage event data using detailed notes about each inquiry
• Enter 25+ leads monthly to Gather CRM system, follow up on leads to convert to sales
• Created a detailed 2015 marketing calendar for our department including convention dates

Chicago, Illinois, US

• Assisted with development, coordination, and execution of online marketing activity for Wilson's largest online accounts, including Amazon.com
• Developed creative social media marketing initiatives for:-Blade Racquet + St. Patrick’s day; generated 481 likes, 467 shares & 47 comments-Juice Racquet + Mother’s Day; generated 592 likes, 430 shares, 443 comments
• Developed Mother’s day web giveaway for HomeRun Monkey; 1,190 contestants entered, 10.4% email open rate, 1.1% CTR
• Utilized time management skills to organize multiple projects at once, ensuring digital assets were created on time and distributed to accounts on time for product launches
• Supported sales team by building strong relationships with over 30 key accounts to ensure opportunity for growth & access to prime ‘web real-estate’
• Established relationships with individuals at all levels of the internal organization across all 3 sports divisions

Chicago, Illinois, US

• Promoted to B2C Ecommerce Specialist; an evolving, entrepreneurial position
• Proficient in complex systems including SAP, Magento, Cybersource, Salesforce
• Worked independently to manage order logistics for 200+ orders daily and customer retention on Wilson.com and Demarini.com includes all aspects of the order experience (inventory issues, returns/refunds, credits, etc)
• Managed a variety of projects daily, each with high importance and varying deadlines
• Created Channel IQ (CIQ) management report which was a new initiative for Wilson.com, communicated formatted report to sales teams and upper management, created tracking and analysis reports using excel to monitor.
• Created CIQ violator database where I identified 177 violators by account and an additional 38, with partial identifying information to help decrease violations

Chicago, Illinois, US

• Provided exceptional customer service via phone and email to our B2B vendor accounts
• Worked with sales team of 5 Territory Managers as the face of our brand to accurately enter 125+ orders via phone and email daily using SAP
• Followed-up on situations; worked with several different divisions to urgently resolve all customer questions and issues
• Paid close attention to detail; organized all orders by salesperson and region
• Recognized by several management team members for outstanding efficiency and service
• Trained and guided 3 new team members in this role

Whitewater, WI, US

• Planned and promoted activities and events – Most successful was a fundraiser for Go Pink! Organization during Women's Soccer game - Raised $3,000 with 200 guests in attendance
• Managed Scoutware email database
• Creating biweekly, themed email blasts and distributed to over 200 emails
• Led event promotion and game day fan involvement
• Captured pictures and videos for marketing materials, executed half-time activities at football games
• Partnered with Qdoba representatives to recruit tailgaters to compete for prizes each game

Whitewater, WI, US

• Defined business problems and determined possible solutions for two different clients
• Conducted telephone interviews along with secondary research
• Wrote a 14 page business report which combined the research I conducted, my analysis and recommendations
• Provided prompt and accurate feedback and recommendations to clients about research conducted

• Created a website for restaurant (http://www.anchorfun.com/) *Site has been updated since I left but the framework and most things remain the same*
• Managed Google Analytics to monitor website statistics; Received over 400 page views in 3 months
• Managed social media strategy; Increased Facebook 'likes' by 500+ in 4 months
• Delivered above and beyond, genuine customer service to all guests
• Able to work as a team and also thrive working independently in a very fast paced environment
• Happily worked to ensure all of the non-glamorous duties of being a waitress (i.e. cleaning tables, taking out trash, sweeping) were completed each shift

Milwaukee, Wisconsin, US

• Shadowed ESPN Marketing Consultants on sales calls/appointments learning how to personalize sales appointments, provide benefits and handle objections; included 3 hours of cold calling during which, I set 2 sales.
• Created a radio marketing campaign for Froedert & the Medical College of Wisconsin
• Researched current local news with which I used to write and record a 2-3 minute weekly news update in Spanish using Cool Edit Pro software
• Produced and managed the weekly Club Deportivo show for 1510 Deportes; interacted in Spanish with live callers on our Saturday morning show (Club Deportivo)
• Translated various documents and radio commercials into Spanish with minimal help, including a legal contract
• Assisted with different promotional events helping set up and tear down, wrote event recap's and created PowerPoint and Photoshop visuals

Madison, WI, US

• Worked as a peer-leader and mentor for groups of 10-15 new and/or transfer students; Coordinated team-building activities, led campus tours
• Organized confidential student registration information, filed information
• Led info sessions for new and transfer students on class scheduling, financial aid and transfer credits
• Assisted in planning of orientation/recruiting events & breakout sessions

Waukesha, Wisconsin, US

• Selected by Spanish professor to aid, approximately 5 students per semester, in mastering basic Spanish grammar and pronunciation at the collegiate level
• Attended lunch-time study sessions for groups of students to ask me questions and get help with homework
• Maintained a close relationship with all three on-campus Spanish professors

Bachelor Of Business Administration (Bba), Marketing And Spanish

General Education

Associate Of Arts And Sciences (A.A.S.), General Education With Spanish And Business Emphasis