Leah Olson Email & Phone Number

San Francisco, Ca, Us

San Francisco, Ca, Us

San Francisco, Ca, Us

-Led the ongoing development of Salesforce at the SF IHSS Public Authority (PA) as a technical project manager, Salesforce Administrator, and Salesforce Business Analyst.-Managed relationships with vendors including budget planning, contract negotiations, and new product implementations.-Admin for third-party platform integrations including Jitterbit, 360SMS, FormAssembly.-Managed communication with stakeholders, funders, and trading partners.-Implemented new platform requirements based on Salesforce release schedule and executed the day-to-day configuration, support, and improvement of the Salesforce platform.-Trained new staff using a variety of teaching methods - all-staff and 1:1 meetings (virtual and in-person), written documentation, and recorded videos.-Led all change management communication related to the Salesforce platform.-Worked across departments to collect information about business requirements, analyzed data processes, and improved or developed workflow strategies.-Created impactful reports and dashboards for the Executive Management team and Program Managers.-Helped identify solutions, worked on new initiatives, and contributed to agency-wide projects.-Developed and delivered reports for funders and grant opportunities, including monthly, quarterly and annual reports for San Francisco County. -Oversaw program satisfaction surveys and performed program and data analysis.

Salesforce Consultant at Dress For Success DC, supporting full implementation of NPSP.

San Francisco, California, Us

-Full-time intensive program focused on Salesforce CRM administration, Business Analysis-Salesforce Certified Administrator, March 2020-Built two functional apps to develop applied Salesforce Administrator skills; met specific business requirements using standard & custom objects, Workflow and Process Builder for automationMember of several Trailblazer Community Groups:--> San Francisco & Oakland Women in Tech, San Francisco & Oakland Administrators, San Francisco Nonprofit, Higher Education, Government Sector

San Francisco, Ca, Us

San Francisco, California, Us

I led interactive workshops with a wide range of participants who are enrolled in vocational skills training programs in the healthcare sector (Medical Assistant, Medical Administrative Assistant, Registered Nurse). In my workshops, participants focused on updating their soft skills and gaining a competitive edge in order to access better employment opportunities. I collaborated with Program Coordinators to develop and deliver curriculum that incorporates a variety of adult learning strategies, communicated ideas clearly, facilitated full class engagement and promoted group learning by practicing open-ended questioning. I challenged participants to push themselves and believe in the ability of each individual to succeed - and we all had fun in the process!

San Francisco, California, Us

I managed the Job Search Accelerator (JSA) program and seven direct service staff; responsibilities included budget oversight, leading change management, contract reporting, outcomes management and recruitment. The JSA program was offered twice a month in San Francisco and provides strategic tools for adult job seekers, including resume review, informational interviewing, networking and more.•Established and maintained key relationships with program’s primary funder, the City and County of San Francisco Office of Economic and Workforce Development (OEWD), as well stakeholders from San Francisco’s business community.•Managed all grant deliverables and reporting requirements with the program funder, OEWD. •Collaborated on pilot test and subsequently led integration of Positive Mindset in the Job Search, a new curriculum based in Cognitive Behavioral Therapy and Mindfulness that provided tools for clients to learn to maintain momentum and counter negative thoughts during extended periods of unemployment.•Led team through several change management processes, supporting their adjustment to shifts in the program delivery model and timeline, as well as changes in senior leadership. •Supervised the creation of tailored job search curriculum and workshops based on JVS standards and their delivery to program participants; reviewed participant satisfaction rates on post-workshop surveys and advised iterative curriculum updates based on feedback. Monitored and evaluated program.•Directed all onsite program compliance audits and coordinated logistics with other program managers to ensure a easeful experience for auditors.•Reviewed and copyedited all programmatic collateral used in community outreach events around San Francisco.•Represented JVS at local and regional meetings; promoted the Job Search Accelerator program with potential supporters and partners.

San Francisco, California, Us

•Launched new, complex federally funded Health Worker Training program, used strong leadership skills to achieve 76% employment placement rate for low-income participants within one month of program completion.•Program participants were selected as featured speakers for multi-program graduation held at San Francisco City Hall and at $1M fundraising event.•Established and maintained key relationships with program’s primary funder, the City and County of San Francisco Office of Economic and Workforce Development (OEWD), and stakeholders from San Francisco’s Departments of Public Health and Human Services Agency.•Created slideshow, handouts, FAQ’s about program; presented at community outreach events around San Francisco.•Oversee and administer 2 annual cycles of high-profile program with 24-year history, serving 36 participants from diverse backgrounds; manage data to ensure compliance with agency strategic goals, funder and contract objectives and timelines.•Perform ongoing outreach to Healthcare Sector employers, educators and other community members to grow the JVS Healthcare Advisory Board; convenes employers resulting in JVS being seen as a resource for recruitment.•Represent JVS at local and regional meetings; promote the program with potential supporters and partners.•Contribute original content for JVS blog and social medial channels, facilitate client interviews for same.•Develop tailored job search curriculum and workshops based on JVS standards and deliver to program participants; received 100% satisfaction rate on post-workshop surveys; monitor and evaluate program

San Francisco, California, Us

•Worked with job-seeking nurses, including recent nursing graduates and foreign-trained nurses, to provide job search workshops and support.•Provided skills-building, career planning and job readiness services. •Worked closely with partner organizations to implement intensive training and employment services including recruitment, screening, triage, referral, and case management for potential and existing participants.

San Francisco, California, Us

•Designed, implemented and maintained all aspects of JVS’ role in collaborative program with partner organization City College of San Francisco (CCSF); main point of contact for program funder, San Francisco’s OEWD. •Produced communications content for monthly E-newsletter distributed to 400+ JVS clients and supporters.•Provided excellent customer service to 50+ clients by adding customized Vocational English as a Second Language training module based on client needs resulting in higher than projected program completion rate.•Detailed tracking of CCSF process and client trends led to development of best practices for serving low-income San Francisco residents attending non-credit courses at CCSF and a referral pipeline for students to access JVS services.

San Francisco, California, Us

•Provided job search skills instruction and coaching for 38 low-income and unemployed clients during and after their participation in the Train Green San Francisco administrative skills training program.•Facilitated communication between key partners OEWD, San Francisco Goodwill and CCSF. Delivered 3 separate monthly reports to program stakeholders.•Taught public job search skills workshops for up to 35 participants. Tracked and managed data using Salesforce, Excel and shared documents utilizing Google Docs platform.

200-Hour Yoga Teacher Certification, Yoga Teacher Training/Yoga Therapy

Management/Leadership In Nonprofit Organizations - Certificate Program, Non-Profit/Public/Organizational Management

Bachelor Of Individualized Studies, Native American Culture And History, Natural Resources And Environmental Studies