Leah O. Email & Phone Number

Kirkland, Washington, United States

• Clarify requirements, track the design, implementation, rollout, and support of new features• Work with both design and engineering to drive new features to completion• Collaborate with teams across the company, including sales, marketing, and customer care to ensure we build great experiences for our users• Lead teams by employing the DACI decision-making model (Driver, Approver, Contributor, Informed)• Ensure each small project leader has a plan to push to completion• Be milestone focused• Mitigate and manage risk• Oversee collaboration• Define and measure success metrics

Washington, United States

• Project managed company initiatives that expedited pet growth with 35% YOY increase • Partner with Chewy on policy work that affects 21M new potential Trupanion members• Create and support brand refresh throughout Trupanion that took a year and a half to launch• Lead Sprint Meetings and Post-Sprint Evaluations• Plan projects with team members to create a structure for the completion of the project• Actively manage upwards of 20 ongoing projects while grooming a backlog upwards of 60 projects• Collaborate with E-Commerce throughout site rebuild (copy, design, SEO, UX to build optimal experience and increase conversions)• Co-managed ADA compliance initiative to incorporate Web Content Accessibility Guidelines to meet and maintain new compliance standards

Seattle, Washington, United States

• Collaborated and contributed to the project manager team by participating in and leading cross-training opportunities, growth of skills and development, coordination of projects and resources, partnering in wide-scale campaigns, and supporting all facets of the department• Ensured quality of project work and maintain timelines throughout all phases of the project(s) and deliverables (banner ads, email messaging, landing pages, print pieces, social assets, videos, and webinars)• Established work plans with input and consensus from requesters and stakeholders that define project phases, activities/tasks, dates/duration, and resources• Produced project management documentation, such as project plans/timelines, comprehensive scopes of work, project requirements and success criteria, meeting materials and presentations, and status reports

Bellevue, Washington, United States

• Started $2M in new business within two months which resulted in $15M business for the year• Involved with planning and strategy of onboarding new clients• Researched market trends and shared with product development team• Created and reported POS metrics• Investigated forecast plans to meet client demand• Delivered and collaborated scopes and deadlines to internal departments • Streamlined first time processes regarding order intake and financial flows

Greater Seattle Area

• 5% cost savings for client• As Scrum Master, partnered with technical teams to designate and prioritize resources• Led a team of developers, designers, and strategists to ensure that the final product is consistent with the client's vision, budget and timeline• Managed full-cycle production of website development, mobile applications, online and email marketing• Implemented and trained quality assurance processes for key business programs resulting in error free content delivered to clients resulting in renewal of client-contract• Experienced with Google Ads (formerly Adwords) and LinkedIn

Woodinville, Wa

• Increased market share with the Caterpillar account by 7% within one year • 78% revenue growth with Dell account and 41% revenue growth with Exxon account through email efforts within one year • Developed A/B tests to find new opportunities for campaigns• Identified and designed our client’s strategic and long-range eCommerce goals• Partnered with cross-functional teams across the organization(e-Commerce, Account Management, Merchandisers, Customer Service, IT, Design Lab, and Finance) for campaign successACCOMPLISHMENTS AND AWARDS • Vendor Team of the Year in 2019• Member of Executive Marketing Team • Recruited by Executive Team to launch $10M online program• Coach in Mentorship Program • Grand Slam Award Winner

• Identified and acted on selling added value services (Creative, Fulfillment, Printing)• Directed day to day order processes, including timelines, quality, proof approvals, shipping and tracking, including contacting clients for approvals and additional order instructions• Persistent in finding ways to reduce costs, improve quality and expedite delivery• Positive teamwork and collaboration skills with a proven ability to build strong relationships with customers and vendors

• Organized, conceptualized and catalogued event contracts, made procurements and assisted with planning positive business ventures• Assembled and produced a platform for the Seahawk former players and fans to break the Guinness World Record for the Loudest Stadium in the World• Consulted and planned the Richard Sherman Celebrity Softball Red Carpet event

Seattle, Wa

Knowledge of Photoshop, Adobe Bridge, Silverfast and other computer software programs were gained in order to edit photos and create online albums for clients.

The University Of Washington, Bothell

Responsibilities• Scheduled interviews and phone screens working directly with candidates and hiring managers, in some cases arranging travel for visiting candidates• Updated candidate records and job postings in recruiting systems and confirming new hires• Oversaw 5 event programmers• Tracked recruiting activities and providing candidate status in a weekly report• Coordinated the post-interview debrief meetings and providing debrief materials• Responsible for maintaining $180,000 budget• Coordinated between different clubs and organizations on campus• Managed payments/budget spending with university offices

Responsibilities• Updated candidate records and job postings in recruiting systems and confirming new hires• Coordinated the post-interview debrief meetings and providing debrief materials• Planned, organized and executed numerous campus-focused events• Networked with businesses both in and out of the Irvine community• Managed payments/budget spending with university offices

Bachelor'S Degree, Business Administration

Activities and Societies: I sat on the Student Union Committee and the Student Activities Fees Committee.Participating in the Business.

Bachelor Of Business Administration (B.B.A.), Marketing, 3.45

Activities and Societies: I was a coordinator in the Leadership Program. Duties included planning and executing many events. I started.

Education record

Certification, Digital Marketing

• Methods for generating digital traffic and engagement, including mobile and email marketing, digital advertising, search, marketing.