Leah Lang Email & Phone Number

In this role I am responsible for reimagining the corporate experience at EDUCAUSE. New offerings will focus on bringing institutional and supplier communities together to collaboratively transform higher education. I oversee EDUCAUSE’s corporate portfolio, including corporate sales, sponsorship, advertising, partnerships, and membership.

• Transitioned focus to lead the establishment of EDUCAUSE Decision Support digital products. Led product development for two Gates Foundation grant-funded web applications.
• Contributed to the development of a pro forma model for a potential new line of business.
• Advised on the creation of EDUCAUSE Demo Days as a subject matter expert on the higher education supplier market.
• Facilitated supplier engagement for CourseGateway.org.
• Advised on cross-departmental projects as a subject matter expert data visualization, service design, and survey methodology.
• Reorganized staffing model to support matrixed-team production of digital products.

• Promoted into a strategic role to lead all member-facing data services and reimagine a long-standing establishment survey into an agile suite of decision-support digital products.
• Developed, proposed, and maintained multiple budgets of up to $860,000 annually.
• Assembled, led, and coached distributed teams into cohesive groups to deliver and support quality products and services used by over 1,000 customers annually; managed vendor relationships.
• Led a cross-departmental project to uncover the needs of the higher education technology supplier community to inform the design of a cohesive corporate experience across multiple digital products.
• Collaborated with business development and corporate sales to design business models and revenue generating products.
• Collaborated with marketing to design product and service engagement strategies.

Greater Pittsburgh Area

• Promoted to manage strategy and operations for an annual establishment survey and benchmarking service in which 800 (33% response rate) higher education institutions participated. Designed and managed a revenue.
• Increased survey response for a second year in a row during 2014 data collection.
• Increased revenue from $0 to $7,000 for custom data products.
• Managed a multi-year, $500,000 grant budget to within $0.57.
• Designed and led the implementation of a web application that collected data and produced semi-customized summary reports to users.

• Led operational implementation of an annual establishment survey and corresponding data reports. Researched the field of higher education IT to provide insight to members and promote survey participation. Provided user.
• Increased survey response for the first time in 5 years during 2013 data collection.
• Created the vision for a dashboard reporting service for survey participants to analyze survey data.
• Lead a team of cross-functional experts, including third-party consultants, in the development of analytics infrastructure and reporting dashboards.
• Collaborated on the development of a business plan to evolve the business model for EDUCAUSE research.

Cresson, Pennsylvania, United States

• Evaluated IT service quality and efficiency through uncovering user insights and establishing and monitoring service metrics. Designed and proposed processes for continual service improvement.
• Consulted with stakeholders to develop service metrics; operationalized data collection, analysis, and evaluation.
• Employed statistical methods in a decision support function to analyze IT data and user requirements.
• Managed influential survey projects from end-to-end, supporting initiatives such as computer lab redesigns and the addition of computer kiosks on campus.
• Managed divisional projects with up to 7 team members, including a high-profile, complex project which re-designed business processes for submitting and approving new projects.

• Provided statistical insight and client consultation for major clients.
• Selected simple random store samples for test market evaluations.
• Investigated market share trends in order to help clients implement strategic promotions.
• Analyzed the net effect on market share due to increases in price.

Led research and development on flagship government surveys.-Managed four teams of content experts in the 2006 American Community Survey (ACS) Content Test to a goal of recommending the most appropriate survey questions for ACS production.-Computed official estimates and variances for 2006 ACS Content Test.-Developed generalized variance functions for the.

Bachelor Of Science, Statistics; Family Studies

Activities and Societies: Statistics Club THON Math Center tutor Stat 101 TAStatistics, Human Development and Family Studies, Mathematics

Certificate In Product Management

Mba

Business Management

Master Of Science, Survey Methodology

Survey Methodology