Leah Mow Email & Phone Number

Spokane, WA, US

Spokane, Washington, United States

• Design, establish, and lead the credit union's Member Experience (CX/MX) department. Develop and implement the department roadmap and strategy to advance member-centricity across the organization.
• Lead 43 individuals through a 9-month, multi-phase project to integrate MX into the organization. It resulted in measurable increases in awareness of the value and purpose of MX, enthusiastic support for critical.
• Implemented a comprehensive Voice of the Member (VoM) program that consistently gathers qualitative and quantitative data about members' experiences. This initiative has significantly impacted the organization.
• Established two cross-functional leadership councils with a strategic focus on transforming data and insights into actions for measurable improvements in members' experiences. I lead the MX Insight to Action Council, a.
• Supervise, evaluate, and coach the MX team, which includes a Member Experience Strategist and a Member Experience Intern.

Spokane, Washington, United States

• Partnered with entrepreneurs, PR and Communications firms, and organizations to provide expertise in branding, strategy and design.
• Differentiated brands and engaged audiences through innovative and creative campaigns and strategies.
• Designed the brand strategy, design, marketing, and strategic advising for a solar and renewable energy company. Boosted sales calls and realized a 60% year-over-year increase in total sales.
• Assembled and implemented brand strategy, design, marketing, and strategic advising for a retail startup. Achieved profitable results within the first year of operations despite lockdowns during the COVID-19 pandemic.
• Designed and executed brand strategy, naming, and messaging for a government-based small business loan program. Secured 1,059 applications within the first month of launch, with 48% of applicants from women-owned.

Spokane, Washington Area

• Designed and executed an end-to-end comprehensive re-brand that generated new client audiences and new revenue streams within a highly competitive market.
• Led and trained a team of Content Developers over the course of a year to deliver bi-weekly engaging and informational content to a Fortune 500 client. Increased recruitment and retention for the client.
• Worked closely with CEO to revamp client service and sales processes to align with brand strategy and ensure cohesive brand messaging.

Spokane, Washington Area

• Established a creative services department for a leading public relations firm. Supervised, mentored, and trained a talented team of creatives in the pursuit of design excellence for new creative projects. Championed.
• Orchestrated and captured ideas from creative ideation sessions. Ensured the flawless execution of new ideas that elevated the performance of brands.
• Bridged the gap between the creative and account teams through frequent, transparent communication. Confidently proposed the strongest creative solutions to clients for maximum return-on-investment and brand exposure.
• Assessed individual opportunities for growth amongst a team of six creatives. Facilitated comprehensive training and mentorship programs that elevated career growth and individual performance.
• Mentored, trained, and led a high-performing team of creatives. Consistently uncovered potential for professional growth within the team.

Cheney, WA

Spearheaded communications, website design, content development, and analytics review for the EWU Alumni Association. Built and led a team of Board Members that navigated all aspects of planning for the EWU Young Professionals Network.· Constructed and exponentially grew the EWU Young Professionals Network and related events/programming. Hired, trained.

Spokane, Washington, United States

Wrote, prepared, and presented proposals for new projects. Effectively facilitated communication and managed the project scope. Designed and implemented creative content for multiple client brands.· Strengthened brand identities through logo creation, enforcing brand standards, designing robust websites, and introducing innovative advertising and.

Spokane, Washington, United States

Directly oversaw the creation and development of Boom’s brand identity through promotional materials, client communication materials, viral advertising approaches, website design, and special apparel launch.· Delivered brand development and advertising for credit unions in various markets. Launched campaigns in radio, television, outdoor, environmental.

Spokane, Washington, United States

Create print and web-based communications for a variety of clients ranging from corporate and small business to educational and civic organizations | Execute every stage of the design process from concept to layout to final production and pre-press | Art-direct photography | Develop concepts and designs for annual reports, large-scale environmental.

Spokane-Coeur d'Alene Area

Design and produce print and web communications including brochures, pocket folders, advertising for magazine and newspaper publications, identity packages, direct mail, event posters, websites and HTML emails | Manage multiple project schedules simultaneously | Collaborate and coordinate with vendors and printers

Master Of Science - Ms, Strategic Communication & Public Relations, 4.0

Bachelor Of Arts, Art History

Activities and Societies: Magna Cum Laude; Dean's List; President's List

Design And Visual Communications, General

Activities and Societies: Dean's List