Collaborate with cross-functional teams to develop valuable and user-friendly products for employees and customers, leading user research, brainstorming, and prototype creation● Enhance a globally utilized product facilitating progress updates and information sharing across many employees by conducting user research, designing and testing improvements, and collaborating with the team to successfully implement these enhancements● Improve the user experience of learning IT infrastructure costs by conducting research and designing a user-friendly quoting tool for employees to efficiently access provisioning rates in an online portal● Conduct research and experimentation to assess the potential of new products and services for electric vehicles and financing, utilizing research insights to recommend strategic changes for optimal outcomes● Educate colleagues on UX design principles through design bootcamps and presentations covering topics such as usability testing, visual design, accessibility, and collaborating with designers● Rapidly conduct user research, testing, and prototyping in company hackathons (Create-a-thons) with cross-functional teams● Update product style guides for better organization and accessibility, including improving color contrast for readability

Engage with multiple teams to lead user research and create prototypes for products serving employees, insurance agents, and customers● Performed interviews and usability studies to create an interactive prototype for the redesign of an event planning platform used by employees and insurance agents, collaborating with the business team to ensure a successful rollout of the updated version● Utilized insights from user research to create mockups for the redesign of an employee directory used by employees and insurance agents, working with development until the updated version was implemented● Improved the information architecture and user interface of an employee feedback platform by creating a prototype based on the results of interviews and usability studies● Redesigned an employee website for managing messages displayed to users in web and CICS/COBOL applications, facilitating user research and creating an interactive prototype● Served as a design consultant for the Customer Center website team, offering design guidance to software engineers and creating mockups to support the team’s initiatives● Collaborated with the Life Insurance team to conduct usability testing on their agent-facing website, analyzing results to recommend enhancements and revise mockups accordingly● Surveyed insurance agents and customers to get feedback and make improvements regarding communication and the company’s websites● Joined in peer design critiques to provide and receive feedback on iterative designs within the design team● Managed Google Analytics tracking for the company’s agent-facing and employee-facing websites

● Co-conducted research and redesigned the Audio/Video Archive for the FTC as part of a senior design class, SI 487● Created paper and digital prototypes, along with a report detailing our research and design process

● Co-conducted user experience research in order to design a mobile app for the in-development responsive website Nutritious Grocer. The project was the winner of the UMSI Innovation Awards.● Co-conducted user experience research to improve and redesign the teacher dashboard for Odeum Learning. The project was a finalist in the UMSI Innovation Awards.● Co-consulted at a Help Desk to provide UX design advice to the University of Michigan community and to local organizations● Ran a competitive analysis of visualization tools and platforms for U-M Special Collections to develop new ways to view and interact with digitized collections for research and scholarship

● Play tested, conducted heuristic evaluations, and created mockups in Sketch 3 to redesign the game “Latitude: The Origin” by Ghost Roadhouse● Ran user experience testing and evaluations on Madden 2016 in partnership with EA Games as part of a team to help shape the design of Xfinity's Games Service

● Utilized databases to create a portfolio and market it to teachers and librarians● Co-created user personas for the development of the MyCengage website

● Redesigned and migrated university sites from Plone CMS to WordPress and Google Sites● Created WordPress video tutorials for staff and faculty using Camtasia