Leah Hoerger Email & Phone Number

Victoria, Bc, Ca

Victoria, British Columbia, Canada

I managed a diverse portfolio of clients across a broad spectrum of industries, ensuring client satisfaction and retention through exceptional service and strategic planning. My role required adept coordination of projects spanning multiple time zones and countries, facilitating seamless operations and timely deliverables.In addition to client management, I led a team responsible for product creation, while being personally responsible for meticulous data entry, bulk editing systems, categorization, tagging, proofreading, and managing short and long descriptions, testimonials, and rating systems. I executed system-wide changes on retail pricing, customized wholesale pricing, and MSRP, performing detailed cost analysis and adjusting prices according to market fluctuations.I managed the creation and approval of Amazon business accounts and handled product listings on eBay and other marketplace platforms. My duties encompassed maintaining long-term client relationships, problem-solving, ensuring timely deliverables, and addressing production blockages. I successfully ran and managed online sales platforms, collaborating with diverse teams to achieve client objectives and drive business growth.I also provided Executive Assistant support to top executives and the CEO:●Managed executive schedules, inboxes, and meeting coordination for seamless daily operations.●Acted as a liaison for executives, handling correspondence, travel arrangements, and expense management.●Assisted with projects, both business and personal, supporting overall business growth and development.

Victoria, British Columbia, Canada

I managed a broad spectrum of responsibilities encompassing human resources, marketing, client onboarding, client relations, caregiver hiring, scheduling, and serving as the primary point of contact. This hybrid work environment allowed me to effectively oversee HR operations while contributing to the company's commitment to exceptional care services.In my role, I played a crucial part in the client onboarding process, conducting thorough client assessments and creating tailored care plans to meet their specific needs and goals. As the main point of contact for client onboarding, I ensured a smooth transition into our services by understanding client requirements and setting clear expectations.Additionally, I was responsible for hiring and training caregivers, ensuring they met the high standards of care expected by our clients. I also handled scheduling to ensure optimal coverage and continuity of care. My marketing efforts helped to promote the company's services and attract new clients.

British Columbia, Canada

I represented major Canadian charities, overseeing high-volume sales operations and maintaining brand integrity through strategic leadership. In this role, I collaborated on national training initiatives across Canada and the United States, ensuring consistent excellence in team performance.I played a key role in the hiring and training of sales representatives, developing a skilled and dedicated team that contributed to the company's success. Additionally, I managed comprehensive customer onboarding processes, ensuring a smooth transition for new customers and fostering long-term relationships through effective retention strategies. My contributions significantly drove the company's growth in a dynamic hybrid work environment based in Victoria.

Squamish, Bc

I acted as the primary liaison between customers and employees, ensuring smooth communication and satisfaction. I was the first point of contact for all customer inquiries, managed point-of-sale operations, and delegated tasks efficiently. During my tenure, I led and supervised a team of 10 employees, fostering a collaborative and productive work environment.

Victoria, Bc

As a Regional Product Specialist at Genuine Health, I was responsible for representing and educating customers about our products at various vendor locations and events. My role involved engaging with potential clients, providing in-depth product knowledge, and demonstrating the benefits and features of our offerings. I effectively communicated the brand's value proposition, contributing to increased product awareness and customer satisfaction in the region. My efforts ensured a positive and informative experience for customers, ultimately supporting the company’s sales and marketing objectives.

I managed and executed marketing strategies aimed at attracting targeted tourist markets. I collaborated closely with various stakeholders to develop and implement promotional campaigns that effectively highlighted the region's attractions. My responsibilities included analyzing market trends, coordinating marketing efforts across multiple channels, and ensuring the alignment of messaging with the association's goals. My efforts contributed to increased tourist engagement and boosted the overall visibility of the Nelson Kootenay Lake area as a premier travel destination.

Nelson Bc, Canada

I managed ski school operations, serving as the primary contact for communications, paperwork, and guest inquiries. I oversaw departmental finances and office logistics, ensuring efficient and smooth operations. Leading a team of 18 employees, I coordinated tasks and responsibilities, fostering a collaborative work environment. I enhanced guest services through effective database management and organized successful programs and events, including a weekend camp and a year-end celebration. Additionally, I supported marketing efforts during special events, focusing on promotion and registration. In my role as a Snowboard Pro, I led diverse international groups, emphasizing safety, skill development, and leadership.

Nelson Bc Canada

I led the social media marketing team, overseeing daily marketing efforts. My responsibilities included creating and executing content that appealed to prospective students, the community, current students, alumni, and faculty, ensuring it aligned with the program's beliefs and vision. I developed and implemented strategic campaigns to enhance the program's online presence, engagement, and reach, effectively communicating its values and offerings to a diverse audience.

Bachelor Of Commerce - Bcom, Entrepreneurship/Entrepreneurial Studies

Certificate, Psychology

Associate’S Degree, Human Nutrition

Associate'S Degree, Tourism And Hospitality Management, 4.0

High School, 4.0

Activities and Societies: Rugby, Honour Roll