Melanie Leah Rasos-Domingo Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Areas of Responsibilities:• Significantly enhanced client satisfaction by optimizing event logistics• Provide a welcoming and professional atmosphere for event guests• Monitor and manage attendee flow to ensure a smooth event experience• Manage registration and check-in processes for guests• Set up and dismantle event equipment, decor, and signage• Ensure that all necessary supplies and materials are on-site and readily available• Coordinate transportation for guests, if required• Worked with the Conference Room Manager to implement streamlined operational processes to ensure the seamless management of the conference• Assist guests with inquiries, directions, and special requests• Address and resolve any issues or challenges during the event• Communicate effectively with event organizers and supervisors to seek solutions• Follow and implement all operating procedures and policies

Philippines

Areas of Responsibilities: Drives sales team towards the achievement of sales target and Route-to Market (RTM) Strategies in assigned area by planning, leading and coaching the Territory Sales Managers (TSMs) in the implementation and execution of sales strategies to achieve sales target⮚ Planning• Plan the weekly sales programs and on the ground sales strategies per segment by municipalities in assigned area thru collaboration with support group for proper implementation of best practices aligned towards business directions of the company⮚ Leading• Lead by example with subordinates (TSMs) thru professional work ethics and better habits⮚ Monitoring Habits and Control• Oversee team’s individual sales itinerary, daily deployment plans and sales performance to ensure daily coverage of assigned areas, attainment of daily turn-ins and installed/activated accounts ⮚ Hiring• Oversee the recruitment process and finding the right fit for organic employees thru collaboration with HR in handling Territory for business continuity.• Maintain a sizeable TPAs and agents of the assigned region to sell products and services

Philippines

Areas of Responsibilities:⮚ New Revenue Generation• Execute sales strategies by scheduling advance the daily itinerary thru proper deployment planning and on the ground relevant/essential sales activities• Manage the Third Party Agencies (TPA) Operation Managers and Team Leaders to attain their individual new revenue targets through new customer acquisition and/or generate more revenue from assigned base accounts• Maintain team base account revenue by implementing tactical initiatives to eliminate or reduce the chance of churn.• Maintain a healthy team sales funnel that has integrity of at least 3x of the monthly new revenue target⮚ Team Management• Lead sales agent by example thru coaching, field sales calls and work with• Provide directions to OMs and TLs on the daily sales activities thru proper deployment assistance• Ensure OMs/TLs/KAS are well verse with the company’s product and services by way of continuous training and product briefings⮚ Monitoring Habits and Control• Conduct weekly sales meeting with Third Party Partners with an objective that discuss sales flow thru from daily turn-ins, awaiting for payments, , compliances, sales deficits, and other concerns• Ensure that advance sales activities are being discuss for proper deployments⮚ Customer/External Representation• Meet with customer managers and executives for representation.• Conduct customer conflict resolution• Attend industry and/or business forums, conduct presentations when needed

Philippines

Areas of Responsibilities:• Conducting cold calls and setting up appointments with clients• Maintain long-term relationships with clients through consistent verbal and written communication• Manage client's expectations and effectively resolve issues• Conduct financial management seminars for various organizations and corporations and provide them with comprehensive business solutions or propositions• Educate and help existing and new clients to prepare for uncertainties, face challenges, and be able to conquer life’s adversities• Provide sound financial management advice to clients• Recommend the best financial products and solutions that best fit the needs of the customer• Implement strategies and initiatives to ensure the accomplishment of personal monthly sales targets• Manage the financial portfolio of existing and new clients• Responding to customer inquiries via phone, email, or chat regarding financial products, services, and transactions• Manage the financial portfolio of existing and new clients • Accurately encode client information into the insurance company's database or software system• Ensuring the accuracy and completeness of encoded data to avoid errors in policy issuance, claims processing, and client communication• Protect sensitive client information by following data privacy regulations• Complete encoding tasks promptly for smooth policy and claim handling• Keep organized records for audits and future use• Communicate effectively with clients and colleagues to gather necessary information for data encoding and resolve any discrepancies or issues• Staying updated on software systems and encoding procedures through training sessions provided by the insurance company

Philippines

Areas of Responsibilities:Manages the overall operations of the Retail Store which includes but not limited to:• Oversee overall daily retail store operations, ensuring smooth and efficient daily retail store operations• Effectively organize time, manage priorities, and multitask to handle various responsibilities• Collaborate effectively with team members, fostering a positive and cohesive work environment conducive to achieving sales goals by planning, leading, and coaching • Motivate and guide team members toward store objectives• Conduct inventory counts promptly and accurately, facilitating proper resupply of goods to meet customer demand• Proactively support the merchandise-receiving process and enforce established merchandising practices for store appeal• Provide necessary support for cash management that includes cashiering and collection and deposit balance checking• Offer friendly and professional inbound/outbound services to clients in a fast-paced environment• Provide quality customer service, assist with inquiries, and provide personalized recommendations • Proactively address customer concerns and complaints to ensure prompt resolutions.• Educate clients on mobile products and self-service channels for online assistance• Keep accurate records of customer interactions and transactions• Ensuring accuracy and consistency in data encoding processes by conducting regular quality checks on all applications• Participate actively in training new employees, guiding them on efficient software navigation and the accurate encoding of pertinent customer details as per established rules and procedures• Ensures all issues or discrepancies in customer’s data are promptly addressed and implement solutions to prevent recurrence• Monitors the performance of frontline staff, providing feedback, and implement improvement plans as needed• Enforcing data security protocols and ensuring compliance with privacy regulations to safeguard sensitive information

Philippines

Areas of Responsibilities:》Provide clients with friendly and professional service in a fast-paced environment through inbound and outbound channels》Exhibit a top-notch customer service orientation by greeting customers, assisting with product inquiries, and providing personalized recommendations that suit their needs》Proactively address customer concerns and complaints, aiming to resolve issues promptly and satisfactorily》Educate clients on various mobile products and introduce self-service channels to enable them to serve and address their needs online》Effectively organize time and manage priorities, multitasking to handle various responsibilities》Demonstrate excellent leadership and communication skills to motivate and guide team members toward achieving store objectives》Attend series of meetings to Corporations and VIP clients》Performs prepaid and postpaid sales transactions for walk-in, Agents/dealers, corporate/corporate-individual for Ilocos/La Union Area》Pre-validates postpaid applications prior endorsement to validation and approving officer》Performs Intra Location transfers with the Inventory Officer (IO) 》Ensures accuracy of tagging of all transaction types for postpaid》Performs in-house merchandising》Performs end of day liquidation with the Inventory Officer》Performs end of day filing of documents》Generate sales report and advise immediate head for the result》Process payments of all transactions for walk-in subscribers》Remit total cash/check collections to the Wireless Center Cashier with the attached CRV (middle of the day) and DSIR (end of day)》Reconciles with the Wireless Center Cashier for the total collection》Deliver handsets to VIP clients》Handles sales blitzes during events

Laoag City

An international web-based job where I am responsible to:• Gather and verify data accuracy for encoding• Accurately input, update, and maintain data into computer systems or databases• Review data entries for errors, inconsistencies, or discrepancies and make necessary corrections if needed• Keep private information safe by following strict rules for data privacy and security• Work efficiently to meet deadlines and targets for data entry tasks• Collaborate with team members or supervisors to address any issues or discrepancies in the data• Maintain detailed records of data entry activities, including any corrections or adjustments made• Deliver timely sales reports to clients