Leah Murphy, Pmp® Email & Phone Number

Washington D.C. Metro Area

Engage directly with prospective and current customers of all product offerings. My responsibilities have included the daily operations of the front-lines teams, implementing growth and retention strategies, presenting progress to senior leadership, leading the roll-out of the departments strategic vision, hiring, training, performance reviews and developing team members.- Directly supervised team of 26- Team responsible for responding to hundreds of thousands of customer requests annually- Team handled millions in inbound sales and saved millions through retention strategies - Developed data driven workflows and empowered team leads to forecast and schedule staffing- Executed the strategic department reorganization. - Drove the internal re-brand of the department- Supported, encouraged and managed A/B testing of new ideas inspired by team- Developed new onboarding program that reduced ramp up time by 60%.- Prepared team for monthly product sales promotions - Handled and deescalated tense client situations- Collaborated with marketing resulting in real time improvements to the promotional strategyThe Motley Fool offers financial services.

Washington D.C. Metro Area

Promoted to team lead after just 4 months on the job and soon after to head of the department, I managed the customer service team, online e-training operations team and the global operations for all virtual classroom courses. Ultimately reporting directly to the Director of Operations, I reorganized workflows which improved the day-to-day experience for the team and eliminated the need for extra headcount.- Directly supervised team of 12 - Managed vendor team of 6 - Collaborated on and executed a workflow that scaled with a 250% increase in product offerings- Led the creation of an SOP document eliminating many duplicative processes - Continuously worked to aligned team with the sales team’s priorities for largest clients - Organized multiple team appreciation events- Team grew to earn a reputation of being one of the most reliable departments ESI International offers professional development training and courses.

Essen Area, Germany

I fondly reflect on my time working in Germany as my introduction to international business. It was the summer I learned about the second workday that happens early afternoon in Europe after the US colleagues are awake and fire off the first round of 9 am emails.

Master Of Arts - Ma, Modern Global History

Comparative world history from 1850 to present day. Areas of study focused on critical analysis of recent history from the historical.

Bachelor Of Science - Bs, International Business, Gpa 3.65

Activities and Societies:Presidential Scholar and Deans List Areas of study focused on Entrepreneurship, Negotiations, Project Management.