Leah Rocap Email & Phone Number

Greenfield, Indiana, United States

Responsible for leading the ongoing management of an enterprise-wide document management system (DMS). Streamline document creation, storage, retrieval, and collaboration processes. - Oversee the day-to-day operations of the document management system.- Implement comprehensive document management strategies that aligns with the company’s business goals and- Ensures compliance with industry regulations and legal requirements.- Manage resource planning for future growth and development of the document management system.- Lead in the planning and implementation of additions, deletions, and major modifications to the supporting infrastructure.- Develop and maintain workflows to streamline business processes- Manage DMS environments (Development, Test, Production) ensuring replication as necessary.- Maintain and track changes within the DMS to ensure version control and promote ease of troubleshooting.- Train and educate employees on the effective use of the DMS to improve productivity and efficiency.- Oversee maintenance of documentation standards and procedures to ensure the accuracy, consistency, and accessibility of company’s information.- Handle document imaging tasks, including scanning and sweeping.- Monitor and analyze document management processes to identify and address potential issues and areas for improvement.- Continually update and maintain the current DMS to keep up with company standards.- Demonstrate a commitment to communicating, improving, and adhering to safety policies in all work environments.

Indianapolis, Indiana Area

Responsible for improving processes in areas including mail, facilities, onboarding, policies, etc. through the use of tools like Office 365, SharePoint, and Captiva. Analyze existing processes and apply tools to improve those processes- Identify and define solutions for processes impacting Health Plans as an organization utilizing new technologies.- Analyze data, analyze current state processes, and recommend future state processes.- Implement policies, procedures, and processes for the organization (mail, facilities, onboarding, process and system for managing policies, and communications)- Work in parallel with IU Health teams to build solutions (IS, facilities, functions), create standard work, communicate, train, and assist teams in utilizing new processes- Design, configure and maintain processes in SharePoint, MS Flow, Power BI, Captiva, and Office 365 based on business SLAs and needs- Interface with end-users and building out new processes. The day to day will vary between project work, end-user work, and troubleshooting

Perform administration, configuration and provide primary technical support to a document management system. Including analysis of business needs, setting up document structure, business workflows, and security settings in the document management system. Perform system administration and production error analysis and correction. • Define system scope and impact based on user needs in document management and workflow solution environment. Work closely with the internal clients to seek, clarify, document and analyze requirements. • Design, develop and test the content, security, workflow and integration to other systems to the satisfaction of client. • Partner with clients to analyze existing processes (manual or automated); evaluate opportunities to initiate work through changes to drive business process improvements to increase efficiency of client departments. • Provide front line production support for users; work with the software vendor to troubleshoot errors. • Coordinate between clients, testers and Technology division operational staff and project managers to ensure that tasks are accomplished in time and meeting Technology division goals of service and up time.• Assist project managers on managing high priority and large projects. • Provide training to internal customers and users on the appropriate use of the document management, imaging and workflow solution.

Indianapolis, Indiana Area

Support the learning and development needs of ProTrans International by designing, developing, and delivering technical training solutions that meet identified organizational goals and needs. Create various training materials which may include training guides, job aids, other print resources, and other media formats as appropriate to support technical training courses.• Using the established principles of ADDIE (Analyze, Design, Develop, Implement, and Evaluate), design training plans and appropriate training implementation methodologies. • Design and develop effective training materials that meet identified training plan objectives. • Design and develop supporting graphics using provided instructional content. • Interact with technical staff and other subject material experts as necessary to develop effective training solutions • Utilize established and effective instructional design methods • Teach, demonstrate, and train others on software (both internal employees and external customers) by means of hands-on learning, instructor-led classes, virtual presentations, or by any number of means of appropriate training techniques. • Work with other members of the IT training team to develop effective learning solutions and overall instructional techniques. • Study and develop skills in better instructional design protocols. • Identify and implement continual improvement initiatives to enhance the performance of this position, the IT Training team, and the company. • Keep abreast of emerging trends of instructional design and media.

After the sale I work with the customer to provide professional and implementation services of T2’s product(s).• Act as a liaison between the customer and T2 during system implementation and ensure customer satisfaction during this time. • Gather detailed information on the customer’s parking operations, procedures, and technology infrastructure in order to recommend the best system configuration options.• Analyze external information systems in terms of database structure and data import/export capability in order to provide data conversion program specifications and external system interface plans.• Provide installation support and training related to the software for both management and staff. Training services involve providing classes for groups up to fifteen people and one-on-one training as needed.• Manage multiple system installations and projects simultaneously.• Assist with annual and/or regional user group conferences by conducting breakout sessions, assisting other presenters as in-class moderator, and meeting with customers to provide technical guidance.• Create and/or modify Crystal reports to support the customer’s online operations.• Assist with review and development of product documentation.• Assist with product testing and “bug” research and isolation.• Provide input for functional product enhancements.• Assist with industry trade shows as necessary.

Train and implement document management software to customers remotely and onsite. Provide custom documentation that consist of the customer’s specific process as well as provide additional solutions when needed. Other duties include creating test scripts for Quality Assurance and user manuals for new releases. Present and manage timelines with specific milestones to reach a successful release of our software.

Modify existing programs to conform to system changes or to make improvements in the existing program. Write and maintain documentation to describe program development, logic, coding, testing, changes, and corrections.

Provide technology services for not-for-profit organizations throughout the Wabash Valley by offering technical support in networking, web development, technical training, database design and administration.

Prepare events, interact, and follow-up with prospective technology students. Plan and organize outreach programs as well as manage the Technology Student Services website.

Teach computer skills including internet safety, word processing software, and computer hardware to at-risk youth. As well as maintain the computer system, and network for youth center.