-Cultivating long-lasting client relationships as a trusted advisor and consultant.-Delivering actionable and customer-centric recommendations that support client growth within strategic initiatives.-Driving conversations around service quality, retainer (scope) usage rates, expansion opportunities, renewal quotes and contract details. -Setting team vision, fostering engagement and accountability through strong leadership and mentoring. -Partnering across levels with Data & Analytics, Compliance, Recruitment, Design, Finance, Sales, Marketing, Executive Team, and others to deliver robust client experiences. -Collaborating with SMEs, external vendors and other client partners as needed.

-Managed several cross-functional teams of consultants in executing research to consult on business strategy initiatives for clients in the retail, financial services and healthcare industries. -Created executive level deliverables used to integrate the customer into key business decisions and create a superior customer experience that drove growth.-Conducted insight activation and co-creation sessions to deepen organizational impact and innovative thinking.-Championed storytelling across the organization to elevate deliverables, insights and recommendations for clients.

-Developed and managed client relationships across multiple accounts to translate business and research priorities into objective-based research. -Crafted and executed custom research across a range of qual and quant methodologies. -Produced visually engaging reports with actionable insights delivered through storytelling for easy socialization. -Facilitated client meetings and presented reports to clients and stakeholders. -Mentored associates on research writing and storytelling.

-Developed and executed strategic account plans designed to delight clients and grow each account. -Collaborated across sector leadership to establish best practices and create efficiencies.

-Partnered with Financial Services, Retail and CPG clients to tackle business challenges. -Delivered actionable insights built from online behavioral data and quantitative survey responses. -Maintained client relationships by delivering consultative presentations, up-selling and renewing services. -Assisted in business development through thought-leadership presentations. -Utilized industry knowledge to overlay trends with research findings. -Measured in-market media effectiveness.

Partnered with financial services and retail clients on business objectives and strategy. ● Developed and managed client relationships across multiple accounts to translate business and research priorities into objective-based research.● Produced well-designed reports with actionable insights delivered through story-telling. ● Facilitated client meetings and presented reports to clients and stakeholders. ● Mentored associates on writing research and story-telling.*2012 David Ogilvy Award Contributor - Category: Financial Services

Ensured high engagement within online communities used for qualitative research.● Performed daily management and facilitation of online communities.● Owned the Quality Assurance of community activities. ● Wrote and distributed weekly communications to community members announcing what was new in the community.● Supported the community member recruitment process to promote active membership that allowed for the delivery of actionable insights.

Supported the development and launch of an online best practices tool by vetting and tagging content, performing QA, and structuring an internal marketing plan. • Reviewed and tagged over 1,000 documents for optimal content search. • Tested the tool and provided feedback to ensure the best user experience.• Wrote activities, including discussions, surveys and photo galleries, and performed QA for three online communities. • Wrote copy and collaborated with a design team to create quick reference cards for over 200 employees.

Partnered closely with the Director of Marketing on various projects including newsletter content and design, website optimization and webinar promotion.• Managed the re-design of an existing website by working directly with a web design firm. Launched and marketed new website through e-mail blasts, media alerts and other outbound marketing tactics. • Strong contributor to a branding campaign leading to the launch of a book. Areas included marketing, proofreading and editing. • Managed all social media including a blog authored by the President and CEO.

Wrote press releases, created and managed social media, and operated event tables.

Worked independently and with upper management to staff, train, and better the employee experience of a $55 million store.• Successfully hired 41 well-qualified employees for the holiday season, well before deadline, allowing for proper training for the first time in 4 years resulting in 54% retention following the season to fill permanent staff positions. • Personally re-launched a committee with 20% active store participation focused on employee engagement and community outreach which had been inactive for at least one year.

Motivated a team of 17 front-end employees to reach sales and customer satisfaction goals through one-on-one coaching and unique contests. Entrusted with complex customer service issues as a result of outstanding ability to resolve problems quickly and without escalation.

Supported a sales team of 12 account executives and 2 sales managers for 3 radio stations.• Actively participated in brainstorming sessions with most notable ideas resulting in increased listener loyalty and increased sales revenue.• Built and maintained relationships with professional sports teams to execute client appreciation events.

• Researched and developed background sheets, detailing discography and public reaction. • Created and distributed a weekly sales report, which outlined the label’s sales volume in a detailed manner.• Ensured product availability by working closely with various retail managers to check stock and proper placement.• Conducted cold-calls to increase sales penetration of CDs in record stores throughout the New York Metropolitan area.