Leah Green Email & Phone Number

SocialMedia.org is the community for social media leaders at the world’s greatest brands. As a Board Member, I represent our company in high-level, confidential discussions with other senior leaders at major organizations.

- Respond to questions and comments across ecommerce and social media channels- Partner with 3rd party agency to ensure seamless coverage for the user experience- Manage engagement escalation process in partnership with the Head of Content and Community- Update all playbooks and documentation to ensure that all protocols are documented

Etters, Pennsylvania

- Manage executive contacts such as the Better Business Bureau, Board of Directors, and Ethics Point- Handle eCommerce reshipments, return notifications, and review fraud orders- Train staff for Rite Aid Online Store- Manage social media in Sprinklr and assisted with the integration of Salesforce- Assisted with the integration and training of third-party agencies for social media management

Mechanicsburg, Pennsylvania

- Answer and respond to calls, emails, and chats in a timely and courteous manner- Research required information using available resources to provide accurate and helpful responses- Route calls to appropriate resource when unable to assist to ensure customer satisfaction- Document all call information according to standard operating procedures to maintain accurate records- Utilize multiple applications for accessing member information to provide comprehensive assistance- Maintain confidentiality of patient and proprietary information to ensure privacy and security

Gettysburg, Pennsylvania

Cosmetology License, Hair Styling/Stylist And Hair Design

High School Diploma, General Studies, 12