Leah Tourt Email & Phone Number

Beverly Hills, CA, US

(Formerly known as Triplemint)Collect feedback and write up requirements in Shortcut for new product features/enhancements. Collaborate with developers and stakeholders to develop, test, and rollout new product features/enhancements. Lead product training for new hires and newly released features. Create, update, and upload training materials to the.

New York, New York, US

San Diego, US

• Design and introduce enhanced Sales Proposal Package, including an “About” page, FAQ page, timeline of deliverables and product differentiation information. Attained 7.25% increase in new customer contracts
• Analyze data from Salesforce and Tableau for strategic direction; created customer groups based on loyalty and contract conversion rates; exceeded Loyalty Plan revenue target by 24.5% YTD
• Enhanced company website by adding RFP; substantially reduced number of informational emails sent and decreased turnaround time for proposals while driving superior customer experience
• Lead key strategic project that automated monthly status updates via email; contributed to a 10.5% increase in revenue YTD through improved contract conversion rates and by keeping company “top of mind” to valued.

San Diego, US

• Attained 7.25% increase in new customer contracts through redesign and introduction of enhanced Sales Proposal Package, including an “About” page, FAQ page, timeline of deliverables and product differentiation.
• Managed trade show event coordination and setup, generated booth traffic with raffle drawings and promoted product differentiation by conducting high impact presentations of reserve study reports
• Coordinated production of trade show swag and marketing collateral to build brand awareness/enhance brand recognition
• Developed effective email marketing campaigns, created engaging copy for email templates, executed A/B testing and tracked response rates to measure campaign performance
• Directed response to RFPs, pricing and term negotiations for contracts
• Processed contracts and generated invoices through Salesforce

New York, NY, US

• Oversaw efficient and profitable operation of 55-employee business
• Arranged events including webinars, catered lunches, wellness meetings, off-site gatherings, manager meetings and domestic executive lunch strategy sessions
• Assigned web and phone leads for 20 Sales offices
• Organized new hire orientations and onboarding process to ensure employees developed a productive, lasting relationship with organization
• Provided executive assistance with reports, IT help, data collection, reconciliation, purchase orders, and travel arrangements
• Acted as IT Project Manager; download new programs/software, resolve basic computer and phone issues, submit tickets to Dell and supervise resolution for advanced issues

• Designed attractive brochures and direct mail postcards for showing and open house appointments
• Grew brand awareness through social media strategy; increased Facebook followers by 20%
• Created engaging monthly email newsletter through Constant Contact to advertise events and new listings as well as provide helpful tips and information to customers and prospects
• Maintained contract documents, purchase agreements and closing correspondence
• Managed client negotiations, purchase contracts and rental agreements
• Reviewed Google Analytics and increased social media exposure, as needed, for listings with low page views

Albany, NY, US

• Created Customer Service Center to merge Sales and Service departments and allow for streamlined contact and dispatch processes
• Partnered with CEO to redesign website, edit videos through iMovie and upload branding videos to YouTube channel
• Planned meetings, recorded minutes and maintained conference rooms schedules and set up
• Promptly acted on customer complaints and scheduled service visits to resolve issues
• Created and presented monthly revenue reports to executive team

New York, NY, US

• Provided administrative and sales support for 4 Account Executives with a $2M budget
• Processed advertising orders, coordinated and applied ad copy instructions within daily deadlines, and managed “make goods” to retain revenue from contracts
• Assisted marketing department with promotions and sweepstakes, and created media buy schedules and media kits for sales presentations