Leah Tourt Email & Phone Number

Beverly Hills, Ca, Us

(Formerly known as Triplemint)Collect feedback and write up requirements in Shortcut for new product features/enhancements. Collaborate with developers and stakeholders to develop, test, and rollout new product features/enhancements. Lead product training for new hires and newly released features. Create, update, and upload training materials to the Product Support site and Docebo LMS. Manage support requests through the HappyFox ticket system. Escalate bugs to developers and communicate fixes with stakeholders. Develop Salesforce reports and dashboards to track KPIs for agents and staff members.

New York, New York, Us

San Diego, Us

• Design and introduce enhanced Sales Proposal Package, including an “About” page, FAQ page, timeline of deliverables and product differentiation information. Attained 7.25% increase in new customer contracts • Analyze data from Salesforce and Tableau for strategic direction; created customer groups based on loyalty and contract conversion rates; exceeded Loyalty Plan revenue target by 24.5% YTD • Enhanced company website by adding RFP; substantially reduced number of informational emails sent and decreased turnaround time for proposals while driving superior customer experience • Lead key strategic project that automated monthly status updates via email; contributed to a 10.5% increase in revenue YTD through improved contract conversion rates and by keeping company “top of mind” to valued customers

San Diego, Us

• Attained 7.25% increase in new customer contracts through redesign and introduction of enhanced Sales Proposal Package, including an “About” page, FAQ page, timeline of deliverables and product differentiation information• Managed trade show event coordination and setup, generated booth traffic with raffle drawings and promoted product differentiation by conducting high impact presentations of reserve study reports• Coordinated production of trade show swag and marketing collateral to build brand awareness/enhance brand recognition• Developed effective email marketing campaigns, created engaging copy for email templates, executed A/B testing and tracked response rates to measure campaign performance• Directed response to RFPs, pricing and term negotiations for contracts• Processed contracts and generated invoices through Salesforce

New York, Ny, Us

• Oversaw efficient and profitable operation of 55-employee business • Arranged events including webinars, catered lunches, wellness meetings, off-site gatherings, manager meetings and domestic executive lunch strategy sessions• Assigned web and phone leads for 20 Sales offices • Organized new hire orientations and onboarding process to ensure employees developed a productive, lasting relationship with organization• Provided executive assistance with reports, IT help, data collection, reconciliation, purchase orders, and travel arrangements• Acted as IT Project Manager; download new programs/software, resolve basic computer and phone issues, submit tickets to Dell and supervise resolution for advanced issues

• Designed attractive brochures and direct mail postcards for showing and open house appointments• Grew brand awareness through social media strategy; increased Facebook followers by 20% • Created engaging monthly email newsletter through Constant Contact to advertise events and new listings as well as provide helpful tips and information to customers and prospects• Maintained contract documents, purchase agreements and closing correspondence• Managed client negotiations, purchase contracts and rental agreements• Reviewed Google Analytics and increased social media exposure, as needed, for listings with low page views

Albany, Ny, Us

• Created Customer Service Center to merge Sales and Service departments and allow for streamlined contact and dispatch processes• Partnered with CEO to redesign website, edit videos through iMovie and upload branding videos to YouTube channel• Planned meetings, recorded minutes and maintained conference rooms schedules and set up• Promptly acted on customer complaints and scheduled service visits to resolve issues• Created and presented monthly revenue reports to executive team

New York, Ny, Us

• Provided administrative and sales support for 4 Account Executives with a $2M budget• Processed advertising orders, coordinated and applied ad copy instructions within daily deadlines, and managed “make goods” to retain revenue from contracts• Assisted marketing department with promotions and sweepstakes, and created media buy schedules and media kits for sales presentations