Leah Gilbert Email & Phone Number

Kirkland, Wa, Us

Plano, Texas, Us

- Key leader accountable for developing and implementing relationships with 50% of the businesses strategic renewals - Secured multi-year contracts for top clients, including our largest client- Ability to build solid relationships internally and externally to assist with maximizing revenue and successfully close over 90% of renewals on time by pro-active outreach and strategically involving internal and external teams when needed

Plano, Texas, Us

- Lead and consult a team while managing the largest book of business for our corporation- Liaison between leadership of engineering, product, and processing to ensure client needs are being met- Train and mentor new employees on our product, best practices, and building and developing client relationships

Plano, Texas, Us

-Provide high level client management for ten accounts with revenues exceeding $700K/year-Responsible for solving client issues, maintaining positive client relationships, and helping clients prioritize their CSR goals and objectives-Identify areas of process improvement within the company and continue to contribute to a growing business-Create and manage a company wide training program for new hires and continued training for current employees

Minneapolis, Minnesota, Us

-Primary point of contact for candidates, which includes, but is not limited to, scheduling and booking travel, creating offers, and leading orientation-Create and coordinate all internal and external communication with candidates and interview teams-Manage recruiting booths at a variety of career fairs and conduct first round screening for potential new hires

Minneapolis, Minnesota, Us

-Served as a lead role for over 20 Consumer Services' Representatives-Daily evaluation of reports and stats to ensure coverage to handle over 600 phone calls and 400 emails- Handled escalated phone calls and resolved issues in a satisfactory manner for consumers and General Mills-Updated and created new training documents and consumer letters based on recurring trends-Created incentive programs to improve efficiency and build team morale

Minneapolis, Minnesota, Us

-Address consumers' questions and concerns regarding our products -Mentor and assist with the training of new employees

Minneapolis, Minnesota, Us

-Trained new employees on the most effective means of using our operating system-Implemented best practices for optimal customer service-Worked directly with senior management on creating new material for our training curriculum