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I am a self-starter with over ten years of experience, including a diverse background of leading and training people, along with a focus on employee engagement and improving efficiencies. My leadership skills allowed me to successfully manage a remote team and their growth while maintaining and increasing revenue for my book of business as a Senior Customer Success Manager. I have experience in working with internal and external executive leadership on a day-to-day basis where I was influential in growing our business and improving day to day operations.
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Senior Renewal ManagerFireblocksKirkland, Wa, Us
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Principal Renewals SpecialistYourcause From Blackbaud Dec 2021 - PresentPlano, Texas, Us- Key leader accountable for developing and implementing relationships with 50% of the businesses strategic renewals - Secured multi-year contracts for top clients, including our largest client- Ability to build solid relationships internally and externally to assist with maximizing revenue and successfully close over 90% of renewals on time by pro-active outreach and strategically involving internal and external teams when needed -
Senior Team Lead & Customer Success ManagerYourcause From Blackbaud Jun 2017 - Dec 2021Plano, Texas, Us- Lead and consult a team while managing the largest book of business for our corporation- Liaison between leadership of engineering, product, and processing to ensure client needs are being met- Train and mentor new employees on our product, best practices, and building and developing client relationships
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Senior Account ManagerYourcause From Blackbaud Jul 2014 - Jun 2017Plano, Texas, Us-Provide high level client management for ten accounts with revenues exceeding $700K/year-Responsible for solving client issues, maintaining positive client relationships, and helping clients prioritize their CSR goals and objectives-Identify areas of process improvement within the company and continue to contribute to a growing business-Create and manage a company wide training program for new hires and continued training for current employees
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Recruiting CoordinatorGeneral Mills Aug 2013 - Jul 2014Minneapolis, Minnesota, Us-Primary point of contact for candidates, which includes, but is not limited to, scheduling and booking travel, creating offers, and leading orientation-Create and coordinate all internal and external communication with candidates and interview teams-Manage recruiting booths at a variety of career fairs and conduct first round screening for potential new hires -
Senior Consumer Services RepresentativeGeneral Mills Apr 2011 - Aug 2013Minneapolis, Minnesota, Us-Served as a lead role for over 20 Consumer Services' Representatives-Daily evaluation of reports and stats to ensure coverage to handle over 600 phone calls and 400 emails- Handled escalated phone calls and resolved issues in a satisfactory manner for consumers and General Mills-Updated and created new training documents and consumer letters based on recurring trends-Created incentive programs to improve efficiency and build team morale
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Consumer Services Representative I-IiiGeneral Mills Aug 2007 - Apr 2011Minneapolis, Minnesota, Us-Address consumers' questions and concerns regarding our products -Mentor and assist with the training of new employees
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Training CoordinatorGeneral Mills Aug 2008 - Jan 2009Minneapolis, Minnesota, Us-Trained new employees on the most effective means of using our operating system-Implemented best practices for optimal customer service-Worked directly with senior management on creating new material for our training curriculum
Leah Gilbert Skills
Leah Gilbert Education Details
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University Of IowaCommunication Studies
Frequently Asked Questions about Leah Gilbert
What company does Leah Gilbert work for?
Leah Gilbert works for Fireblocks
What is Leah Gilbert's role at the current company?
Leah Gilbert's current role is Senior Renewal Manager.
What is Leah Gilbert's email address?
Leah Gilbert's email address is le****@****lls.com
What is Leah Gilbert's direct phone number?
Leah Gilbert's direct phone number is +1.763.764*****
What schools did Leah Gilbert attend?
Leah Gilbert attended University Of Iowa.
What skills is Leah Gilbert known for?
Leah Gilbert has skills like Customer Service, Management, Training, Cross Functional Team Leadership, Recruiting, Team Leadership, Team Building, Project Management, Account Management, Consumer Products, Microsoft Office, Social Media.
Who are Leah Gilbert's colleagues?
Leah Gilbert's colleagues are Jonathan Bar, Shay Megera, Kobi Basson, Coxis Bland, Stav Kedar, Michal Leizerowitz, Nicole Dyskant.
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