- création, structuration d'une base de données de +10 000 documents : digitalisation des preuves de livraison, master manifestes, formulaires de retour produit, bons de connaissement, factures (papier et ODM)- vérification des documents de preuve de livraison sur les ODM- reporting des factures sans preuve de livraison pour vérification dupaiement- facturation- prise de commande (téléphone, fax, emails)

Dans un prestigieux club sportif (tennis, natation, fitness, ...) et de détente de 7 hectares :- Désherbage et taille (haies, arbustes)- Tonte et entretien des pelouses- Ramassage des feuilles- Plantation et entretien des massifs- Arrosage manuel et automatique

Support Driven is a community of people in Customer Support and Success helping each other, and helping transform the Customer Support Industry.

JobTeaser est le leader européen de l’orientation et du recrutement des jeunes talents.En tant que Customer Care BtoB chez JobTeaser, mon rôle est de :- traiter les demandes clients- remonter et faire le suivi des retours clients / bugs / opportunités commerciales- former les nouveaux clients à l'utilisation de la plateforme via webinar / téléphone- formation des arrivants sur l'équipe Customer Care- gérer le Help Center (création des articles, analyse des statistiques, newsletter mensuelle, etc)J'utilise quotidiennement : Salesforce, Slack, Figma, Zendesk, Mailjet, Aircall, Google Analytics

- Manage inbound client requests either by mail, phone and chat- Manage client issues and act as intermediary between the various stakeholders including shipping service and manufacturers- Optimize customer service and client experience: *Reviewed and answered several months of client requests backlog *Translation of SEO-ready articles and publishing on wordpress *Writing of template emails- Guarantee the entire customer experience from order to delivery

In a BtoBtoC environment:- Daily work in German- Transposing and adapting sales elements to DACH market, including product descriptions, adapting content to Germanic culture, pricing, sizes, and arborescence- Training of new staff members

- Strategic monitoring through publicly available sources- Mapping of major stakeholders- Prospection- In charge of producing internal memos on subject under my responsibility