Lea Mccastle Email & Phone Number

Responsible for processing online, phone, and email ordersResponsible for inputting orders into Quickbooks OnlineAssisting customers with purchase optionsPayment processing using PayPal Virtual TerminalResponsible for shipping and receiving products via USPS, UPS, and FedExResponsible for minimal graphic designResponsible for resolving operational issuesTroubleshooting and problem solvingResponsible for maintaining any new and current projects assignedResponsible for improving and developing processes that streamline efficiency

Citrus Heights,

Sacramento, California Area

Implemented all rules, guidelines, policies, and procedures with all Guests on a consistent basis.Suggested and performed customized treatments based on observationsEducated Guests with knowledge and confidence on the services, products and programs availableRecommended and performed Protocols and Elevations with consistency according to brand standardsPersonal MarketingPromoteed the therapeutic benefits of regular facials-Lifestyle ProgramsLinked therapeutic products to my service to enhance the Guest’s experience at homeStayed updated on retail products and promotions available in the Retreat.Created and maintained positive relationships with Team MembersRecognized and supported Team goalsDirectly supervised and account for all aspects of Retreat operationsCreated an environment that was passionate about providing Guest service.Met and exceeded sales goals.Set goals for retail, re-booking, Elevation booking goals.Achieved personal as well as Team goals.Coached Team Members to achieve peak performance

Responsible for interpreting Vendor contracts and addendumsAssisting internal and external clients with any requests, discrepancies or issues involving all current and post-travel bookingsResponsible for training fellow employees on all current and new databasesResponsible for entering and maintaining data in both Classic's new and current Hotel and Ground DatabasesRun product usage reports and verify the quality of data entry (Quality Assurance)Responsible for Quality Assurance of vendor contracts, contract amendments and new hire assignmentsResponsible for resolving operational issuesTroubleshooting and problem solving within and outside the departmentAssisting Account Payables with reconciliation issuesResponsible for maintaining any new and current projects assignedResponsible for improving and developing processes that streamline efficiencyAssisting fellow employees in inputting confirmation numbersAssisting fellow employees and management with any additional tasksResponsible for prioritizing and delegating assignments to fellow employeesResponsible for overseeing product load and maintenance work flow for select employees