Lea Metzner Email & Phone Number

Bothell, Wa, Us

Bothell, Washington, United States

Bothell, Washington, United States

· Management of accounting operations including AP, AR, and payroll· Assisting Controller with month-end journal entries and cash account reconciliations· Recording and auditing of financial transactions to ensure accuracy and integrity of financial data· Preparing schedules and documentation as requested by auditors during external audits· Collaboration with cross-functional teams to streamline accounting procedures and improve cash flow· Communication with 200+ B2B customers regarding account standing and answering financial questions

Bothell, Washington, United States

Direct and wholesale customer support over 4-line phone system and 3 email channelsCreation and maintenance of department policy and procedure documentationSupervision of 2 customer support representativesImplementation and training lead for new systems and proceduresDefect trend detection and detailed incident reporting to Product DevelopmentSystem support for all web and internal applications

Bothell, Washington, United States

Bothell, Wa

Successfully learned, mastered and trained proprietary softwareEffectively learned and implemented project-specific policiesImplemented multiple separate processes for recording, QCing and reporting dataDemonstrated the ability to switch seamlessly between workflows and processes at a moment’s noticeResponded quickly and effectively to emergency situationsCommunicated effectively with other teams and departments to achieve specific goalsProvided in-depth and respectful feedback, keeping an open line of communication to answer questions on projectsOrganized and revamped workflows and information sheets based on new policies and internal team changesMaintained quality and production above target when working with hard deadlines and heavy workflows

Bothell, Washington

Bothell, Washington

Everett, Washington

Planned and organized 300 training sessions for company-wide software trainingProvided 1-on-1 software training and application support for new softwareMaintained calendar management and email/phone response for 2 program managersManaged a team of 14 trainers and 3 internsPrepared 7 training rooms and 48 training manuals for 12-30 classes per dayCoordinated with senior managers to assign required learning tasks for over 1,200 district employees

Lake Stevens, Wa

Planned, organized and photographed community-wide and needs specific eventsCreative development of outreach media including press releases, flyers and electronic mediaCreated, developed and maintained web presence including website, social media and mobile appsMaintained accurate and effective verbal communication with collaborative partners, participants and service recipientsAdministrative tasks including accurate data collection and reporting, computer and tablet program maintenanceMulti-line phone operation and calendar/appointment management for a team of 3 resource specialists

Lake Stevens, Wa

Effective and quick response for all program participantsAssisted in event planning and managementGeneral data entry and management

Lake Stevens, Wa

Performed regular maintenance on all technical equipment for the Performing Arts CenterEvent management and consultationOperated sound and lighting equipment for all events

Bachelor Of Fine Arts (Bfa), Performance Production

Theatrical lighting and sound design and engineering

Diploma