Leander Mario Earl Email & Phone Number

Pendle Hill, Nsw, Au

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

- Collaborate directly with clients and senior management to plan, execute, and support client implementation projects for proprietary software products.- Identify business and functional needs, modify proprietary core software based on client requirements, and relay feature requirements to the development team using Agile SDLC.- Determine sprint backlog priorities based on the product roadmap.- Act as a conduit between end users and the development team, participating in system testing, data validation, and software bug documentation using Azure DevOps.- Analyze existing reports in the database to ensure data consistency after the ETL process using SQL queries.- Provide on-site implementation consulting, training to end-users, and post-implementation support as required.- Prepare detailed documents, including software design, deal synopsis, user requirements, use cases, test cases, and data mapping.

Sydney, New South Wales, Australia

Prepare detailed reports on audit findings and reconcile transactions.- Collaborate with cross-functional teams to ensure successful problem resolution, including transaction reversals, FX flows, and transaction monitoring.- Manage and optimize the Onboarding to withdrawal journey for users.- Assist the Customer Support team with questions and issues.- Ensure appropriate changes are made to resolve customer problems on Freshdesk tickets.- Prepare detailed Confluence documents for process flow understanding.

Melbourne, Victoria, Australia

- Assessed the impact of current business processes on stakeholders and identified areas for improvement.- Developed SQL Queries to analyze large datasets in MySQL.- Created reports using Tableau and Power Pivot to support decision-making.- Collaborated with various departments to provide insights and improve plans and expectations.- Conducted research analysis to identify trends and patterns in data anomalies.- Presented results in weekly team meetings with managers and worked with stakeholders to develop proposed solutions and accurate reporting for data remediation activities.- Assisted the Tender Project Manager in the procurement of 2 new tenders by analyzing project costs.

Melbourne, Victoria, Australia

- Established and led an agile team of 6 people covering research, Data Collection, filtering, and Analysis.- Organized timely scrum meetings with team members.- Responsible for eliciting business requirements from the client. Prepared a project proposal consisting of timeline, budget, project expectations, business rules, and models.- Researched and categorized different help desk available for students in different universities in Australia. · Managed and collected Help desk awareness data from university students using interviews and surveys developed on Qualtrics.- Efficiently used the advantages of team members while dividing the work through Trello. Performed data analysis and designed visualizations using Tableau and PowerBI.- Increased the students' engagement by 18% and won the title of most impactful project in the Computer Science Category.

Homebush, New South Wales, Australia

- Strong track record in building and maintaining long-term relationships with keyclients, serving as the primary point of contact, and promptly addressing inquiries.- Proficient in comprehending clients' business objectives and telecommunicationsrequirements.- Skilled in identifying opportunities for up-selling and cross-selling telecommunicationsservices and products, consistently achieving or exceeding revenue and growth targets.- Experienced in collaborating with cross-functional teams to create tailor-made solutions that precisely meet client needs.- Demonstrated ability to provide effective client support, addressing concerns promptly, and coordinating with technical support teams to resolve service-related problems.- Experienced in educating clients about the latest offerings and fostering collaborative relationships with internal teams, ensuring a unified approach to client management. - Consistently monitored and improved client satisfaction by addressing concerns proactively and collecting valuable feedback to enhance service quality.

Hyderabad, Telangana, India

- Assisted the team by managing various IT projects and ensure the company resources are utilized properly.- Managed project schedules and presentations to share ideas and findings with clients and internal team members.- Gathered critical information from meetings with stakeholders and produced useful reports by utilizing Jira and Confluence.- Prioritized initiatives based on business needs and requirements by monitoring the progress of the projects using Agile and Scrum.- Tested the application before presenting it to the client and documented the results to align the remaining work accordingly.- Created workflow diagrams and Gantt charts to clearly demonstrate process performance and meeting deadlines with 80% accuracy and self-learning models.

Hyderabad, Telangana, India

- Directed 2 teams to work on different projects, ensuring the success of all assigned project modules are completed according to sprint wise and update the project manager with its progress.- Successfully Coordinated project team in interpreting market data and gain market insights from various sources. Met 100% of the quality standards.- Suggested in Implementing a series of tools to monitor working hours and plans, hence, decreased administrative efforts required for each project.- Created documentation of the project task by utilizing Jira and Confluence. To improve the workflow visualisation for the developers and testers Kanban board tool was used to depict a specific stage in the process.- Scheduled over 35 meetings with various internal team members by preparing reports and Power points presentations.

Master Of Information Technology, Data Analatics

Bachelor Of Technology - Btech, Computer Science & Engineering