Leandra Robichaud Email & Phone Number

Kennebunk, Me

Responsible for managing the front office and front office staff for a busy Accounting Firm working closely with multiple CPAs and support staffEnsures the front office staff is properly trained in standards, policies, and procedures while conducting themselves in a professional manner with all clientele and provides coaching and guidance to ensure maximum efficiency of the officeManages multiple projects concurrently under deadline constraints for many CPAs Ensures the smooth and adequate flow of incoming information to CPAs to facilitate the timely preparation of tax returnsDeveloped, implemented, and maintains administrative procedures and systems devising ways to streamline processes prioritizing daily tax return processing, outsourcing tasks, e-filing, and mail processing. Assists staff performance and prepares daily bank deposits and post checks to Practice ManagementResponsible for e-filing thousands of tax returns and extensions to meet multiple filing deadlines while cross-referencing multiple reports making sure everyone is accounted for Manages new client intake, which includes setting up new clients in all of the systemsHeavy phone call and calendar management for CPAsPoint of contact for all vendors and office maintenance Responsible for all front office management activities

Kennebunkport, Me

12 Spring Street, Kennebunkport, Maine

Under the direction of the Owner/Publisher duties included but were not limited to the following: • Coordinated sales presentations and appointments and tracked schedules and deadlines with both domestic and international accounts/distributors. • Performed various administrative duties such as drafting cover letters, initiating mailings, managing various excel spreadsheets for accounts, creating PowerPoint presentations for top accounts and sales conferences. • Communicated with distributors, vendors, and buyers on products/orders to meet shipment deadlines. Performed online research to develop prospects and leads for potential sales opportunities with local and national accounts. • Maintained accurate account contact information, book inventory, stock, and office supplies.

127 Whites Path South Yarmouth, Ma

Responsible for providing high level administrative support to the President/CEO, with an additional support to the Director of Marketing and Development. • Coordinated and maintained executive office administrative functions, including preparing materials for Board meetings; taking minutes of Board Executive, Leadership and Executive meetings; acted as liaison for important internal and external stakeholders. • Answered/screened phone calls; answered correspondence; maintained President’s calendar by scheduling and/or planning meetings for the Board, Executive and Leadership Teams, arranged conference calls, Go-To-Meetings, etc. Routinely handled highly sensitive, confidential information.• Maintained agency website and assisted in the creation of e-news and quarterly newsletters via Constant Contact, updating marketing materials as needed. • Managed Giftworks and Greater Giving databases by maintaining accurate records; developed and prepared timely and accurate financial reports, donor and prospect lists. Reconciled monthly reports with Accounting Department. Managed the database, and donor records; managed the gift acknowledgment process and produced thank you letters. Maintained contact database system for agency-wide and external communications. Ensured that agency mailing lists were readily available for mass mailings while keeping all files current and solicited updates from new and existing agency contacts.• Assisted in planning, implementation and reconciliation of agency special events.

Wellfleet, Ma

Under the direction of the Director of Development, responsibilities included but were not limited to the following:• Maintained and managed confidential donor and prospects database, prepared database reports, mailing lists, and gift acknowledgements, initiated and edited correspondence. Managed preparation of direct mail fundraising appeals• Provided support including meeting minutes and agenda for the development committee, capital campaign and all event committees• Assisted in planning and execution of agency fundraising events• Supported communication and marketing initiatives. Managed website and other social media communications, wrote press releases, Constant Contact e-blasts, website and ad copy and produced other organizational communications materials including brochures, flyers and business cards. Maintained Cape-wide memberships. • Ordered supplies for administration building and staff.

Westfield, Ma

While working with the CEO, Board of Directors, Development Committee, staff and volunteers, designed and implemented the agency's development plan, monitored results and evaluated effectiveness. • Represented the agency in the community as a leader of the Carson Center development team. • Assisted Board Members, CEO, staff and volunteers to identify, cultivate and solicit charitable gifts, including prospect research• Provided staffing to development committees, events committees, recruited and trained all volunteers.• Maintained development databases, reports, and enhanced use of database to meet agency needs. Ensured all gifts were deposited, recorded and acknowledged correctly and in a timely manner. Reconciled General Ledger and donor database for auditors each fiscal year. • Worked with accounting department in tracking agency grants, income and expenses and staffing hours associated with grants. Posted expenses and receipts to grant tracking system and acted as a liaison to program staff who administer grants. Assisted grant writer to identify, develop and write foundation, corporate and government proposals and solicitation materials as needed.• Wrote and distributed agency's public and in-house staff newsletters via Constant Contact. Designed, updated, and maintained agency's marketing materials and company website. Wrote press releases, provided newspaper coverage for agency happenings. Created direct mail materials, appeal letters, follow up letters, and special major targeted gift projects. • Organized agency events planning, implementation, and follow up. Designed event marketing materials, mailings, Constant Contact emails, and website. Recruited and supervised volunteers, chaired event committees and meetings. Secured sponsors, auction items, raffle items, accounted for income and related expenses for agency events, including annual Spring Theatre Event, Annual Golf Tournament, Auction of Services, Auto Show and Annual Fall Dinner.

• Provided a varied range of administrative services which supported the Executive Director, Development Director , Human Services Coordinator and Board of Directors.• Maintained highly confidential agency information via computer files, policies and procedures and human resource related files. Performed clerical tasks such as faxing, copying, posting mail, advertising via newspaper and Internet.• Created and maintained agency templates and forms for stationery, business cards, etc.• Composed and/or completed correspondence, contracts, RFRs, prepared mailings for distribution, typed, edited, and finalized special projects, grant applications, and other documents.• Created monthly agency staff newsletter. Maintained office equipment and supplies.• Planned special staff events such as annual meeting dinner and all-staff meeting picnic. Assisted in planning annual agency events.• Ensured that essential documents were collected in a timely manner for newly hired personnel. Completed credentialing (in-house and external) of staff for managed care programs.• In absence of Administrative Coordinator, responded to payroll and benefits-related questions, distributed payroll checks, accepted and transmitted electronic payroll files.• Responsible for quality improvement tracking, data entry and productivity reports, development of year-end clinical program statistics and other data entry and report maintenance, as needed.

Provided sales and marketing support from home office environment for outside business manager and 1099s in the Virginia, Delaware, Washington D.C. and Maryland territory. Total territory sales for 2003 were in excess of $2.5 million, a 10% growth over 2002. • Interfaced with end-user customers and distributors requiring strong verbal and written communication skills• Coordinated all sales within specific geographic territories that were not covered by outside business manager. This area represents full selling from inception to close not in a face-to-face situation. • Quoted pricing, wrote contracts, coordinated end-users with distributors with complete responsibility of internal "set-up" of new customer. Customers to include: distributors, hospitals, health centers, O & P shops family practices, etc.• Coordinated internal functions of sales within the company, i.e. contract administration, renewals, deletions, additions of products etc., with contract administration and Health Care Systems. • Provided specific customer base all new product roll-outs, ordering information, price changes, as well as policy and procedures changes.• Provided marketing communications for outside ABM and 1099s in the form of postcards, mailers notebooks, etc. for the generation of new sales, new product announcements, specials and promotions.• Set up in-services/workshops for ABM and 1099s at their locations, coordinated product and technician for the specific training in the ER, OR and Medical Centers.

Bachelor Of Science (B.S.), Leisure Studies And Resources

Transfer, Early Childhood And Special Education